Departmental Analyst (Trainee) 9-12

About the role

Are you energized by innovation, inspired by collaboration, and excited to grow in a fast-changing technology environment? The individual Income Tax Customer Contact section is seeking a motivated and forward-thinking analyst to join our dynamic team.

This role is ideal for someone who enjoys solving problems, learning new systems and contributing to a culture built on continuous improvements, creativity and teamwork. As part of our support team, you will help oversee and enhance the section's systems, reporting and customer experience initiatives while working alongside professionals across multiply treasury divisions.

The IIT CC Analyst performs a diverse range of responsibilities, including improving operational systems and reporting processes, researching solutions and identifying opportunities for innovation. Collaborating with staff and technology teams across Treasury divisions. Assisting with system upgrades, enhancements and testing efforts. Analyzing metrics and presenting insights that improve customer experience. Contributing ideas that support and evolve growth-focused workplace culture.

This position offers the opportunity to work in an environment that values adaptability, professional development, and creative thinking. Team members are encouraged to bring fresh ideas, embrace new technologies, and help shape the future of customer support services.

Knowledge of income tax processes, treasury systems and applications is preferred.

If you are innovative, personable, self-motivated, and thrive in both independent and collaborative environments, we encourage you to apply and grow with us.

Departmental Analyst 12 Position Description

Treasury Careers – Learn more about why Treasury is a Great Place to Work!

Education for Departmental Analyst 9-12

Possession of a bachelor's degree in any major.

Experience for Departmental Analyst 9-12

• Please Note: A position is considered professional if the job requires a bachelor's degree. Qualifying 'professional experience' is only considered post bachelor's degree.
• Departmental Analyst 9
• No specific type or amount is required.
• Departmental Analyst 10
• One year of professional experience.

Departmental Analyst P11

Two years of professional experience, including one year of experience equivalent to the intermediate (10) level in state service.

Departmental Analyst 12

Three years of professional experience, including one year of experience equivalent to the experienced (P11) level in state service.

Education and Experience for Departmental Analyst Trainee 9

Education

Educational level typically acquired through completion of high school.

Experience

• Four years of experience as an advanced 9-level worker in an ECP Group One classification.
• OR
• Three years of experience as an E9, E10, or E11-level worker in an ECP Group One classification.
• OR
• Two years of experience as an experienced level worker in an ECP Group One technician or paraprofessional classification.
• OR
• Two years of experience as a first-line supervisor in an ECP Group Three classification.
• OR
• One year of experience as a second-line supervisor in an ECP Group Three classification.
• *Paraprofessional classifications are those requiring an associate's degree or two years of college.

Educational Substitution

College credits may be substituted on a proportional basis (one year of college education may substitute for one quarter of the required experience) for up to one half of the required experience.Departmental Analyst 9 - 12Educational level typically acquired through completion of high school and the equivalent of at least two years of full-time active-duty experience at or above the E-6 level in the uniformed services may be substituted for the education requirement.

• Military experience: For those applicants with military service, please provide your DD214 or other official military documentation that may help identify transferable skills and experience that may qualify in lieu of the required education.
• Please attach a cover letter, detailed resume, and a copy of your OFFICIAL college transcript(s) to your application. (Failure to do so may result in your application being screened out.)

Official Transcripts. For our purposes, "official college transcripts" must contain the college/university name and address, the degree conferred, and date granted, coursework completed (especially if no degree granted), the Registrar's signature and/or seal, and must be recognized by the Council on Higher Education Accreditation (CHEA). A scanned or electronic copy is acceptable, as long as it contains the elements listed above. Review more information regarding official transcripts.

Foreign Transcripts. Applicants who possess a degree from a foreign college or university must have their academic credentials evaluated or converted into U.S. educational equivalents unless the degree has been recognized by CHEA. Go to evaluators for a list of accepted organizations that evaluate foreign credentials. Failure to provide this evaluation at the time of application may result in you being screened out of the process.

Work must be performed in the state of Michigan. To perform the duties and responsibilities of this position, all work must be performed in Michigan. If you currently reside outside of the state of Michigan, you must commute to Michigan to perform the responsibilities and duties of this position at your official work location.

Hybrid Remote Work. To perform the duties and responsibilities of this position, all work must be performed in Michigan. If you are a State of Michigan resident, this position is eligible to work remotely on Mondays, Thursdays, and Fridays, and must work onsite in Dimondale, MI on Tuesdays and Wednesdays. Additional onsite work may be required.

Additionally, the selected candidate must have a secure, safe and appropriate designated workspace that allows privacy and prevents distractions while performing the duties of this position, as well as secure and sufficient internet access of commercial cable or wireless broadband with minimum speeds of 25 Mbps download and 5 Mbps upload.

Remote work arrangements are subject to management approval and may be adjusted or discontinued at any time. Please note that remote work is not available if you reside outside of the State of Michigan.

• Interviews.
• Interviews may occur virtually using Microsoft Teams.
• No prior experience with Teams is necessary, as instructions and tips will be provided to all candidates scheduled for an interview.

Fingerprinting. This position has a FTINPRINT sub-class code. The sub-class code indicates the position has access to Federal Tax Information (FTI) and requires passing of a fingerprint-based background check per IRS Publication 1075.

View the job specification at

Departmental Analyst Job Specification