Deployment Manager

The Role

As Deployment Manager, you will own the end-to-end delivery of customer deployments in the United States, from delivery kickoff through commissioning, validation, go-live and operational handover.

You will coordinate customers, engineering teams, operators, equipment, logistics, site readiness and technical dependencies into one executable plan. This is a hands-on, customer-facing role with significant time spent at industrial sites.

As one of Hive's first deployment managers in the US, you will also help define how we deploy at scale across the country.

What You Will Do

Own Customer Deployments End-to-end

• Own US customer projects from delivery kickoff through successful operational handover.
• Build and maintain the integrated deployment plan across people, machines, hardware, software, logistics, site readiness, safety and customer dependencies.
• Establish clear milestones, owners, dependencies and acceptance criteria.
• Drive execution and escalate risks before they become delivery problems.
• Ensure deployments are delivered safely, on time and to the expected quality.

Lead Site Readiness and Deployment

• Work directly with customers to prepare sites for deployment and go-live.
• Coordinate infrastructure, connectivity, machines, operating areas, safety requirements and operational procedures.
• Lead on-site deployment activities together with Hive Engineering and Operations.
• Coordinate installation, commissioning, testing, validation and acceptance activities.

Be the Customer's Delivery Owner

• Act as the primary delivery counterpart for the customer.
• Maintain clear communication on progress, risks, decisions and dependencies.
• Coordinate customer stakeholders across operations, engineering, IT, HSE and management.
• Build trust through strong execution, ownership and transparency.

Coordinate Cross-functional Execution

• Work closely with Engineering, Product, QA and Operations.
• Translate customer and site requirements into clear internal actions.
• Coordinate technical resources during deployment and drive issues to resolution.
• Balance customer urgency with safety, quality and technical readiness.

Build the US Deployment Playbook

• Develop repeatable deployment processes, templates and checklists.
• Capture lessons learned and continuously improve how Hive deploys.
• Help define the local capabilities, suppliers, facilities and resources required as the US business scales.

What We're Looking for

Essential

• Strong experience delivering complex projects in industrial, field or customer environments.
• Proven end-to-end ownership of deployments, implementations, commissioning or operational projects.
• Excellent planning, coordination and execution skills.
• Comfortable coordinating technical teams and non-technical customer stakeholders.
• Strong customer-facing communication and stakeholder management.
• Hands-on mentality and ability to operate effectively when priorities change quickly.
• Strong safety mindset.
• Willingness to travel extensively across the US.
• Professional fluency in English and authorization to work in the United States.

Strongly Preferred

• Experience from industrial automation, robotics, autonomous systems, heavy equipment, material handling, warehousing, logistics, mining, construction, manufacturing, field engineering or field service.
• Experience working directly with industrial equipment or operational technology.

What Success Looks Like

• Hive's first US customer deployments are delivered safely and successfully.
• Customers have clear ownership and confidence in Hive's execution.
• Deployment risks and dependencies are identified early and actively managed.
• Operations receives a stable, documented and operationally ready service at handover.
• Hive develops a repeatable US deployment methodology that improves with every customer.