Deployment Operations Lead (Dallas, TX, 100%)

About the role

• WE ARE HIRING A DEPLOYMENT OPERATIONS LEAD
• Start date: ASAP
• Dallas-Fort Worth, Texas (on-site and at customer sites across the US)
• Full-time (100%)

Loki Robotics’ mission is to make physical services an abundant commodity for everyone through robotics and physical AI. We build, deploy and operate expert robots with unique capabilities to automate commercial facility services at scale. We believe emergent capabilities in physical AI are unlocked by taking a straight shot to useful, performant robots deployed in the real world. We’re a tight team that takes initiative, operates with agency, and genuinely cares about doing outstanding work.

Your Role

• The largest facility services providers in the world are adopting physical AI with us, and we’re bringing our robots to the US.
• As US Deployment Operations Lead, you’ll be our first hire in the US and the person who gets our robots deployed and running at customer sites.
• You’ll do the first deployments yourself, then hire and lead the field operators who do them with you, and build the US deployment operation as it scales.

What You Will Be Doing

• Deploy robots at customer sites: site assessment, installation, commissioning, training the customer’s staff and verifying performance
• Run our US depot: inventory, spare parts, shipping, service and repairs
• Own the relationship with customers’ facility teams on site and bring their feedback back to product and engineering
• Hire, onboard and lead US field operators as deployments grow
• Define how deployments are done in the US: SOPs, checklists and training for new operators
• Set up the infrastructure a US operation needs: vehicles, tools, site access, compliance, vendors

What You Should Have

• 5+ years in field deployment, installation or service of hardware, robotics, automation or industrial equipment, including experience leading a field team
• You’ve been hands-on at customer sites; you can troubleshoot electromechanical systems, and are comfortable both with hardware, software tooling as well as interfacing with customers
• You’ve built a team, a site or a region at an early-stage company, without an existing operations organization behind you
• You can write a process that others execute correctly without you, and you can present to a customer’s management
• You can operate independently in a market where you’re the only person from the company
• Excellent communication in English; Spanish is a plus
• US work authorization and a valid driver’s license; willing to travel frequently

What We Offer

• Ownership of Loki’s US deployment operations from the first robot
• The opportunity to build and lead the US operations team as we scale
• Close partnership with the founders and the operations team in Zürich
• Flat hierarchy, quick decision making and a direct role in executing Loki’s US expansion
• Be at the forefront of changing how physical services are delivered

• Don’t worry if you don’t hit every checkmark.
• We value people who learn fast and care about building great products.
• If Loki excites you and you believe you can help us scale, just give it a go and apply.

• At Loki, you are accepted for who you are.
• We welcome applicants of every background, gender, age and nationality.
• Different experiences and perspectives make our team and our product better.