Deputy Director, Operations and Quality Assurance

About the role

CANDIDATES MUST BE PERMANENT IN THE CIVIL SERVICE TITLE OF "ASSOCIATE STAFF ANALYST" TO BE CONSIDERED

The New York City Department of Youth and Community Development (DYCD) invests in a network of community – based organizations and programs to alleviate the effects of poverty and to provide opportunities for New Yorkers and communities to flourish.

The Office of Human Resources (OHR) is responsible for the agency's human capital administration, which includes employment and recruitment, human resources, civil service administration, employee and labor relations, training and professional development, timekeeping & payroll, employee benefit programs, performance management, employee recognition, agency-wide events, and partnering with citywide and oversight agencies to facilitate the agency's workforce management business needs.

The Office of Human Resources (OHR) seeks a highly motivated individual to serve as a Deputy Director, Operations and Quality Assurance.

As Deputy Director, Operations and Quality Assurance, the selected candidate will perform analytical and administrative functions in support of DYCD’s human resources operations and provide analytical support, quality assurance, and operational coordination in furtherance of the agency's human resources objectives.

Reporting directly to the Chief Human Resources Officer, the Deputy Director, Operations and Quality Assurance duties will include but not be limited to the following:

Process Improvement and Project Management

• Review existing HR workflows to identify inefficiencies, duplication, and opportunities for improvement
• Lead or coordinate projects designed to improve service delivery and quality control
• Develop and update standard operating procedures, process documentation, checklists, and quality control tools
• Establish project milestones, assign responsibilities, and monitor implementation
• Recommend strategies to reduce processing errors, improve turnaround times, and strengthen internal controls

Quality Assurance and Compliance

• Evaluates the accuracy, completeness, and timeliness of HR processes
• Identifies discrepancies and procedural deficiencies; develops recommendations and corrective action plans
• Assist with internal quality assurance audits and compliance assessments involving HR operations; coordinate with relevant HR work units to resolve outstanding issues
• Recommend preventive measures to strengthen accountability and reduce recurring errors

Records Management

• Maintain personnel records, and ensure proper handling of confidential personnel information; and compliance with applicable records-management requirements
• Create and maintain an organized digital filing system
• Prepare documentation and reports in response to authorized information requests and audits
• Assist with confidential special projects
• Perform other duties as assigned

Qualifications & Requirements

• A master's degree from an accredited college in economics, finance, accounting, business or public administration, public health, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a Juris Doctor degree from an accredited law school, and one year of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, labor relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management, or in a related area; or
• A baccalaureate degree from an accredited college and three years of satisfactory full-time professional experience in the areas described in "1" above.

Additional information

3.An associate degree or completion of 60 semester credits from an accredited college and five years of satisfactory full-time professional experience as described in “1” above.

• A four-year high school diploma or its educational equivalent approved by a State’s department of education or a recognized accrediting organization and seven years of satisfactory full-time professional experience as described in “1” above.

5.A combination of education and/or experience equivalent to “1”, “2”, “3”, or “4” above. College education may be substituted for professional experience at the rate of 30 semester credits from an accredited college for one year of experience. However, all candidates must have a high school diploma and at least one year of experience as described in “1” above.