Deputy Program Manager - Federal Health IT Operations
- Location
- Remote (US)
- Listed
- 2 days ago
About the role
- Deputy Program Manager - Federal Health IT Operations
- Location: Remote - United States (National Capital Region preferred)
- Security Clearance: Active Secret required
Lead Complex Operations. Keep Mission Delivery Moving.
Rackner is seeking an experienced Deputy Program Manager to lead day-to-day service operations supporting a complex federal health IT mission. This role brings together clinical, training, field, and technical teams to keep services coordinated, resources available, and operational commitments on track.
You'll work closely with program leadership to manage competing priorities, coordinate workforce capacity, and address operational challenges across multiple service-delivery functions. This opportunity offers meaningful leadership responsibility in a DoD environment, where sound operational decisions help support military health services and mission readiness.
What You'll Do
- Lead day-to-day service operations across multiple teams supporting a complex federal health IT mission.
- Coordinate operational schedules and priorities across training, field activities, military exercises, and ongoing service delivery.
- Manage workforce capacity and resource coordination to support operational readiness and service continuity.
- Identify and address scheduling conflicts, staffing challenges, and competing operational priorities.
- Coordinate supplemental staffing and surge support in response to changing mission needs, ensuring activities remain within authorized work requirements.
- Lead weekly operational and monthly service reviews, communicating progress, risks, and priorities to program leadership.
- Support the Program Manager and maintain operational continuity when acting on their behalf.
Required Qualifications
- 8+ years of experience in service management or operations leadership supporting Department of Defense (DoD) programs.
- ITIL 4 Foundation certification.
- Active U.S. Government Secret security clearance.
Preferred Qualifications
- ITIL 4 Managing Professional certification.
- Project Management Professional (PMP) certification.
- Experience with ServiceNow Field Service Management.
- Coordinating schedules and operational resources across globally distributed teams.
Benefits & Perks
Rackner offers a comprehensive benefits package, subject to applicable eligibility requirements and plan terms, including:
- Company-supported certifications and professional development opportunities.
- Career development and leadership opportunities.
- 401(k) with a 100% company match on contributions up to 6%.
- Medical, dental, vision, life, and disability coverage.
- Generous paid time off and paid holidays.
- Home-office equipment and remote-work support.
- Fitness and wellness reimbursement.
- Weekly pay and team events.
Work Arrangement
This position is remote within the United States, with a preference for candidates located in the National Capital Region.
Why Rackner?
At Rackner, you'll work alongside multidisciplinary teams supporting important federal missions and solving complex operational and technical challenges.
We value collaboration, practical problem-solving, and continuous improvement. Our environment encourages professional growth and provides opportunities to strengthen service delivery and contribute to meaningful mission outcomes.
Equal opportunity and legal notices
Rackner is an equal opportunity employer. Employment decisions are made without regard to any status protected by applicable law.
From Rackner's careers page, first listed on Rolev.ai on November 8, 2026. Rolev.ai is not the employer.
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Common questions
Where is the Deputy Program Manager - Federal Health IT Operations job at Rackner located?
Yes, this Deputy Program Manager - Federal Health IT Operations opening at Rackner is listed as Remote (US). Always check Rackner's application page for specific state eligibility or relocation policies.
How do I apply for the Deputy Program Manager - Federal Health IT Operations position at Rackner?
This listing links directly to Rackner's Greenhouse application page. You can apply directly on Rackner's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Greenhouse application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.