Design Pattern Maker/Customer Service

About the Role

Performs customer service / design duties providing the customer a single point of contact for placing orders, and representing the company in a positive and professional manner regarding all matters relating to sales, service and design. Transforms a physician's prescription into a custom designed support using a computer aided auto-cad system which utilizes design knowledge & techniques.

We're looking for people who embody our values, aren't afraid to challenge, innovate, experiment, and move at a fast pace. We're always looking for ways to improve our products and ourselves. If this is you, we'd love to talk.

What You Will Do

• Develops custom seamed garment patterns through the use of GDS design system or through hand drawing of template patterns.
• For computer generated designs, makes needed modifications by applying design guidelines for pressure, stretch, and best fit shape.
• For orders of low volume and/or high complexity, develops the pattern by manually drawing the design on a paper. For manually drawn patterns, ensures best fit shape through the use of additional calculation and design tools.
• Completes audit of customer order using customer order form & prior order history to ensure an accurately designed or modified garment, making corrections as needed.
• Works directly with customer to resolve any issues such as discrepancies, missing information, or design questions. Makes modifications needed and records any internal errors to the appropriate department.
• Reviews, analyzes and makes recommendations on design issues directly to customer or to Customer Service for verification call to customer.
• Maintains quality of 96% or above on work processed.
• Supports patient record management by following procedures for retrieval, storage and maintenance of patient's files.
• Interacts with customers via telephone and other media (internet, fax, e-mail, etc.) while entering orders, verifies product description, quantity, shipping and billing information with a high level of accuracy on orders.
• Coordinates method of shipping with the shipping carriers and other outside agencies to answer shipping questions, provide information, or expedite shipping.
• Creates pleasant and professional environment to promote positive interaction with both internal and external customers.
• Answer internal and customer enquiries on product availability, prices, delivery times, and the status of orders so that enquiries are dealt with promptly and accurately. (after sales)
• Communicate with staff from other areas in the organization, such as production, warehouse, transport, or distribution, to confirm the status of orders and resolve customer complaints.
• May make standard calculations to accurately compile and report statistics.
• Enter data into databases or other computerized systems to maintain up-to-date customer records; to track the status of orders, deliveries or activities and/or generate sales reports and statistics.
• May draft sales documentation, proposals, reports, and correspondence such as sales contracts and maintenance agreements if required.
• Other duties as assigned

Who You Are

• High school diploma or equivalent; associate degree preferred.
• Must be able to read, write and speak English; required for the safe and effective performance of the job
• Good communication skills, oral/written as well as good reading comprehension and spelling skills
• Ability to work directly with customers to prevent and resolve problems. One year experience in a customer service environment preferred.
• 10-key proficiency
• Familiarity with computer programs including word processing and spreadsheets.
• Applied math skills including proficiency in fractions, decimals, and metrics.
• Independent judgment decision centering around patient's physiology, diagnosis, required stretch and fabric availability, as well as support style and options ordered
• Understands cutting, sewing and measuring and fitting of garments for design

What We Can Offer You

• Our purpose, Breaking Barriers to Well-Being, provides meaning to everything we do.
• Join us to improve well-being for people and drive positive change for society and the environment.
• At Essity, you'll feel valued, empowered to grow, and challenged to achieve business results in a collaborative and open atmosphere.
• Innovate for Good | Excel Together | Be You with Us

Benefits

Along with competitive pay you will be eligible for the following benefits:

• United Healthcare PPO / EyeMed Vision Insurance / Delta Dental Insurance
• Wellness program provided through Rally
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match and annual employer base contribution
• Company paid Basic Life, AD&D, short-term and long-term disability insurance.
• Employee Assistance Program
• PTO offering with Paid Holidays
• Voluntary benefits to include critical illness, hospital indemnity, and accident insurance
• Employee discounts program
• Scholarship program for children of Essity employees.

Hickory, NC

Additional Information

Together, we are improving lives, every day

Working at Essity is not just a career; it is a chance to directly make the world a healthier, more hygienic and safer place. With impactful innovations coupled with sustainable solutions, we strive to reach more people every year with the necessary and essential solutions for well-being.

• Application End Date: 08 Nov 2026
• Job Requisition ID: Essity266740