Desktop Administrator
- Pay
- $80,000 – $110,000 per year
- Location
- Bethesda, MD · On-site
- Job type
- Full-time
- Level
- Mid-level
- Experience
- 1+ year
- Education
- High school diploma or equivalent
- Listed
- 23 days ago
Skills & highlights for this role
- Mac OS X administration
- Windows 10 administration
- JAMF Casper Suite
- Puppet
- Active Directory
Also useful
- SCCM
- IBM BigFix
- Apple Remote Desktop
- Unix command line
Stated benefits & perks
- Medical
- Dental
- Vision
- 401k match
- Paid holidays
Overview
Black Canyon Consulting (BCC) is a premium provider for life sciences, project and program management. We are searching for a Desktop Administrator to support the National Center for Biotechnology Information (NCBI), part of the U.S. National Library of Medicine, National Institutes of Health. This opportunity is full-time, and it is on-site in Bethesda, MD.
We are looking for full-time candidates currently residing in the United States. This position is available only for on-site work.
If you are interested in being a part of an organization that operates within the intersection of technology and health, please apply today!
Duties & Responsibilities
- Develop custom tools in Puppet, Apple Script, and Bash to automate the OS X infrastructure support and service
- Install, configure and maintain Mac OS X and associated applications
- Install, configure and maintain Windows 10 and associated applications
- Integrate OS X computers with NetWork Storage, Linux Servers, Windows Servers as well as internal and external sites
- Install, configure and maintain mobile devices via Mobile Device Management software
- Perform standard administration tasks (packaging, OS installs, patch management)
- Provide OS X support to NCBI's internal developers and researchers
- Address user tickets regarding hardware, software and networking
- Walk customers through installing applications and computer peripherals
- Ask targeted questions to diagnose problems
- Guide users with simple, step-by-step instructions
- Conduct remote troubleshooting
- Test alternative pathways until you resolve an issue
- Customize desktop applications to meet user needs
- Record technical issues and solutions in logs
- Direct unresolved issues to the next level of support personnel
- Follow up with clients to ensure their systems are functional
- Report customer feedback and potential product requests
- Help create technical documentation and manuals
- Conduct remote troubleshooting
Required Skills
- High School Diploma/GED with significant Technical Training/Certifications
- JAMF Casper Suite management for Windows and Apple devices
- 1+ Years' Experience troubleshooting Windows/Mac environment JAMF/Casper
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
- Mac program installation
- Mac printer installation
- Mac network configuration
- Mac email client configuration
- Windows program installation
- Windows printer installation
- Windows network configuration
- Windows email client configuration
- Experience with all Office products
- Familiarity with Adobe Products
- Ability to connect to File Server or NAS
- Experience with Mac OS System Upgrades and updates
- Basic Troubleshooting and problem solving skills.
- Good communication, and customer service
- Hands-on experience with Windows/Linux/Mac OS environments
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and troubleshoot basic technical issues
- Familiarity with remote desktop applications and help desk software (eg. SSH, RDP, RDC and VNC)
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- Familiarity with SCCM console, applications and imaging
Desired Skills
- Experience with SCCM, IBM BigFix to manage Mac OSX devices a plus
- Experience with Basic Unix Command Line: SSH, Rsync, SCP, chown, chmod, and file system navigation
- Proficiency using ARD to: install software, install Apple OS updates, run UNIX commands
- Enterprise experience: familiarity and experience with AD, AD/ Mac integration, NetBoot/ Net Install/ Deploy Studio
- Knowledge of Puppet or any other automated computer configuration management too
- MacPorts, Fink, or HomeBrew
- Apple server
- Windows Server
- Xcode and Command line tools
- Exchange and Enterprise email
Benefits and Salary
- We attract the best people in the business with our competitive benefits package that includes medical, dental and vision coverage, 401k plan with employer contribution, paid holidays, vacation, and tuition reimbursement.
- We offer a competitive salary commensurate with experience and location. The targeted range for this position is $80,000 - $110,000.
- If you enjoy being a part of a high performing, professional service and technology focused organization, please apply today!
From Black Canyon Consulting's careers page, first listed on Rolev.ai on October 17, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this Desktop Administrator role at Black Canyon Consulting, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
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Common questions
What is the salary for the Desktop Administrator role at Black Canyon Consulting?
The Desktop Administrator posting at Black Canyon Consulting states compensation of $80,000 – $110,000 per year. It is listed as a full-time position. Final pay may depend on location, experience, and interview evaluation on Black Canyon Consulting's official career site.
Where is the Desktop Administrator job at Black Canyon Consulting located?
This Desktop Administrator position at Black Canyon Consulting is located in Bethesda, MD (On-site). Always check Black Canyon Consulting's application page for specific state eligibility or relocation policies.
What qualifications are required for Desktop Administrator at Black Canyon Consulting?
For the Desktop Administrator role, Black Canyon Consulting highlights 1+ year of relevant experience; a high school diploma or equivalent; experience with Mac OS X administration, Windows 10 administration, JAMF Casper Suite, Puppet, Active Directory. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Desktop Administrator position at Black Canyon Consulting?
This listing links directly to Black Canyon Consulting's Greenhouse application page. You can apply directly on Black Canyon Consulting's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Greenhouse application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.