Desktop Support
- Pay
- $18 per hour
- Location
- Billerica, MA · On-site
- Job type
- Contract
- Level
- Mid-level
- Experience
- 3+ years
- Listed
- 30 days ago
Skills & highlights for this role
- desktop support
- laptop installation
- technical troubleshooting
Also useful
- CompTIA A+
About the role
- Desktop Support
- Billerica, MA
- 6 - 12 months
- Billerica, MA
Role
- CE 5 (possible contract to hire)
- End Client: Merck
- Minimum Wage to Contractor: $17.86
Job Duties
Responsible for installing, maintaining and repairing company and multi-vendor systems which include hardware, software and networking products as well as operating systems. Installs and optimizes HW/SW/Networking product and configurations at customer sites. May diagnose and resolve product performance problems.
- Ensures customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performance.
- Takes responsibility for potential or desired follow-up services (Sales/Systems Engineering) or problem escalation.
- Maintains a functional understanding of company service solutions.
Required Skills
- Technical Troubleshooting,Advanced
- Laptop PC, Install/Support,Advanced
- Desktop PC. Install/Support,Advanced
- Excellent Customer Service Experience Required
- CompTIA A+ is preferred
- 3 years IT experience required
- Sandra Taylor
- Additional Information: Sandra Taylor
About the Company
BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full service personnel solutions organization. BCforward’s headquarters are in Indianapolis, Indiana and also operates delivery centers in 20 locations in North America as well as India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana.
From BCforward's careers page, first listed on Rolev.ai on October 10, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this Desktop Support role at BCforward, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
See how you fit
Openings from employer career sites are ranked against your whole resume—and searchable inside Claude, ChatGPT, and Cursor via Rolev.ai MCP.
Tailor without inventing
Every change to your resume is checked against your original. New experience goes in only with your yes—zero fabricated claims.
Draft the full kit
Tailored and Full Match resumes, role-specific cover letters, and answers to employer screening questions are prepared in seconds.
1-Click Extension Autofill
The Chrome extension fills the employer's Greenhouse, Workday, Lever, or Ashby form in 1 click. You review it and press Submit.
Similar roles
All Computer User Support Specialist jobs- Tier 1 Technical Support SpecialistWestern Exp · Nashville, TN
- Desktop Onsite Technical SupportGodirect · Boston, MA
- Systems Support Specialist-Onsite Cincinnati, OhioFifth Third · Cincinnati, OH
- Systems Support Specialist IIGenerac · Waukesha, WI
- IT Field Service TechnicianEurofins · Lancaster, PA
- Executive Tech Support SpecialistCapital One · Riverwoods, IL
Common questions
What is the salary for the Desktop Support role at BCforward?
The Desktop Support posting at BCforward states compensation of $18 per hour. It is listed as a contract position. Final pay may depend on location, experience, and interview evaluation on BCforward's official career site.
Where is the Desktop Support job at BCforward located?
This Desktop Support position at BCforward is located in Billerica, MA (On-site). Always check BCforward's application page for specific state eligibility or relocation policies.
What qualifications are required for Desktop Support at BCforward?
For the Desktop Support role, BCforward highlights 3+ years of relevant experience; experience with desktop support, laptop installation, technical troubleshooting. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Desktop Support position at BCforward?
This listing links directly to BCforward's SmartRecruiters application page. You can apply directly on BCforward's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the SmartRecruiters application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.