Desktop Support

About the role

Candidate will be a member of the Workstation Support Team located in Central Office/Harrisburg. This team is responsible for supporting workstations, laptops, Macs, and all device peripherals (print issues, docking issues, scanning, etc.)

The candidate will be responsible for maintaining device compliance and health; this includes tracking down PC's that have broken SCCM clients, are out of compliance with updates, or are reported to have application or operating system issues.

Responsibilities

• Monitor incident queues for issues and take ownership and assist customers as required
• Keep all support tickets up to date and well documented
• As required, provided documentation on issue resolution for other teams
• Monitor and report on PC issues, escalate issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk.

Qualifications & Requirements

• Deploying PC's and providing support to end users in a large enterprise environment (1,000 PC's +).
• Develop, test, and maintain PC images.
• Experience supporting PC's in a large domain environment.
• Install and configure PC hardware and peripherals.
• Repair PC's by replacing hard drives, motherboards, memory, etc.
• Experience with security, disk encryption, and anti-virus products on Microsoft Windows PC's, laptops, and Apple OSx MAC's.
• Knowledge of Active Directory and experience troubleshooting GPO's and name resolution.
• Experience with managing profiles and certificates on Microsoft Windows PC's, laptops, and Apple OSx MAC's.
• Experience supporting Microsoft Windows PC's, laptops, and Apple OSx MAC's using remote tools (SCCM remote, RDP, ARD)
• Application Support for MS Office 365 on Microsoft Windows PC's, laptops, and Apple OSx MAC's.
• Experience integrating Macintosh systems into an Active Directory Domain environment.
• Scripting with VBS and PowerShell
• Configuration Management Console queries and reporting.
• SCCM OSD Task Sequences, thorough understanding of their implementation and how to create and optimize.
• Experience using the Microsoft Desktop Optimization Pack (MDOP) technologies and Microsoft Deployment Tool Kit (MDT).
• Microsoft Certification.
• Able to communicate in a clear manner.
• Change oriented - improve processes and confront difficult circumstances in creative ways.
• Demonstrated customer focus; building strong customer relationships.
• Effectively evaluate information to make correct decisions.
• Strong problem solving skills, able to narrow scope of problems, eliminate irrelevant information.
• Strong team player - collaborate with others, be open to other ways of doing things.
• Interested in emerging technologies demonstrated through training and attending technical events.

Additional Information

All your information will be kept confidential according to EEO guidelines.