Desktop Support
- Location
- Columbus, OH · On-site
- Job type
- Full-time
- Level
- Mid-level
- Experience
- 1+ year
- Listed
- 30 days ago
Skills & highlights for this role
- desktop support
- troubleshooting
- ServiceNow
- Excel
- software licensing
Also useful
- end user license agreements
- process documentation
About the role
HDA1 to help IT Automate and implement new technology to assist with keeping the desktop environment current and running optimally.
This position will function as a highly skilled HDA with specific responsibilities that include:
- Understanding of Desktop Support and Software Licensing Services.
- Uses creativity and innovation to automate and streamline processes and procedures.
- Understands customer support, likes to work with people and can ensure that the customer is satisfied.
- Ability to troubleshoot in a high level systematic way. Ability to identify issues and research cause.
- Working knowledge of Excel spreadsheets.
- Strong communication/leadership skills.
- Strong influence, collaboration and negotiation experience.
- Ability to collaborate with supporting resources across business and/or functional lines.
- Have excellent oral and written skills/possess strong meeting and work session facilitation skills.
- Act as the escalation point for high priority support issues.
- Ability to interpret end user license agreements.
- Have the ability to work independently and as part of a team, the ability to manage time and resources to meet assigned deadlines (Service Now Tickets).
- Have strong understanding of prioritization stemming from the elicitation of system and/or user requirements (Software installation requests).
- Have excellent organizational skills, proven analytical, planning, problem solving, and decision-making skills.
- Must be knowledgeable in the English language/speak clearly and understandably use the English language.
Mandatory Requirements/Time
- 1 Year I.T experience
- 1Year Troubleshooting experience
- 1 Year experience documenting procedures
Desired Skills/Time
Service Now experience is desired.
Qualifications
- 1 Year I.T experience
- 1Year Troubleshooting experience
Desired Skills/Time
Service Now experience is desired.
Additional Information
All your information will be kept confidential according to EEO guidelines.
About the Company
vTech can help you avoid the daunting task of writing and posting job offers, shifting through resumes and laboring through the lengthy interview process. Our Staffing solutions will allow you to elude those tasks and place topnotch, high-caliber professionals in the position you need to fill.
We use our expertise, knowledge, and global resources to deliver top-quality candidates and tailor our IT and Non-IT recruitment services to your needs. This allows us to deliver the required results in a timely manner that meets your schedule at a substantially reduced cost.
We pride ourselves for having one of the fastest growth rate and also the lowest turnover rates in the industry just 2.5 percent annually. We focus on the training and retaining qualified professionals with high personal and work ethics. With the help of our extensive database of internal candidates and CATS applicants tracking system, we can provide quality resources within the limited time frame
From vTech Solution's careers page, first listed on Rolev.ai on October 10, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this Desktop Support role at vTech Solution, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
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Common questions
Where is the Desktop Support job at vTech Solution located?
This Desktop Support position at vTech Solution is located in Columbus, OH (On-site). Always check vTech Solution's application page for specific state eligibility or relocation policies.
What qualifications are required for Desktop Support at vTech Solution?
For the Desktop Support role, vTech Solution highlights 1+ year of relevant experience; experience with desktop support, troubleshooting, ServiceNow, Excel, software licensing. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Desktop Support position at vTech Solution?
This listing links directly to vTech Solution's SmartRecruiters application page. You can apply directly on vTech Solution's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the SmartRecruiters application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.