DevOps Engineer, Retail and Marcom Engineering

Summary

Do you want to help build some of the largest and most consequential enterprise and customer technology systems in the world? Join Apple’s Information Systems and Technology (IS&T) organization. IS&T is the engine behind everything Apple does for customers and for the people who build for them. It’s Apple’s central nervous system.

Supporting 2.5 billion active Apple devices, processing billions of secure transactions, and keeping the technology that defines modern life running flawlessly, IS&T makes the impossible feel effortless. Do you love building solutions to handle global complexity and immense scale? Imagine what you could do here.

Retail and Marcom Engineering, an IS&T team, builds and operates the systems and experiences that connect Apple's products with its customers. The team owns the technology behind both Apple's online and physical stores and drives the interactive marketing experiences and tools that keep creative operations moving. Together, those functions deliver the technology behind every product story Apple tells and every purchase a customer makes.

About the role

Our Operations Team, part of the CS&E organization, plays a critical role in ensuring the stability, reliability, and performance of multiple customer-facing applications that serve millions of users across diverse services. We specialize in sustaining and optimizing our systems, driving operational excellence through automation, cloud infrastructure management, and proactive monitoring.

Our team thrives on solving challenging problems about Traffic, Deployments, DDOS, WAF, enhancing system resilience, and enabling seamless experiences for our customers. By collaborating closely with development, security, and business teams, we ensure that every application we manage meets Apple's standards of Site Reliability and Security.

We are seeking a skilled DevOps Engineer who is passionate about operational excellence through automation and engineering processes. As a DevOps Engineer, you will play a crucial role in ensuring the seamless integration of development and operations processes to deliver best-in-class and highly available systems. Your expertise in cloud platforms, automation, and infrastructure management will be vital to the success of our projects.

Responsibilities

• Design and implement engineering processes to maximize the effectiveness of development teams by simplifying the process of building, deploying, and operating software.
• Automate infrastructure provisioning, deployments, and monitoring to ensure scalability, efficiency, and security.
• Manage and upgrade Kubernetes environments, including version upgrades and EKS deployments.
• Create Helm charts for deploying applications on Kubernetes and AWS EKS.
• Oversee AWS infrastructure creation and management, ensuring robust disaster recovery setups.
• Assess current application security to develop threat models and conduct security assessments.
• Integrate security practices into all stages of the software development lifecycle.
• Provide guidance to the engineering organization on navigating security and compliance requirements, including preparing and executing PCI, SOC2, SOX, or other compliance audits.
• Set up and maintain CI/CD pipelines using tools like Jenkins, GitHub Actions, Garage, and Fortress.
• Manage configurations and deployments using tools like Ansible and Terraform.
• Implement and refine continuous integration and continuous delivery processes to support agile development practices.
• Configure and monitor systems using Splunk, Dynatrace, Prometheus, and Grafana.
• Continuously improve reliability by implementing actionable monitoring frameworks and being part of the production on-call rotation.
• Troubleshoot and resolve issues related to network, storage, OS, and application-level problems, including P1s or P1c incidents.
• Lead the migration from on-premises to third-party cloud platforms.
• Execute "Pull the Plug" activities, ensuring successful traffic switches between data centers and effective failover operations.
• Manage Load balancers setup using Akamai for efficient traffic distribution and redundancy.
• Work closely with application development teams to understand infrastructure requirements and provide solutions that promote efficiency, scalability, and reliability.
• Collaborate with cross-functional teams to address security, compliance, and operational challenges.

Minimum Qualifications

• 5 years of experience as a Ops/SRE Engineer or in a similar role.
• Proficiency with Cloud Fleet deployment strategies using as Docker, Kubernetes, EKS, or equivalent with knowledge on Helm, Terraform and Ansible.
• Experience in programming and scripting skills with languages such as Bash, Python, Node, or Java.
• Proficiency in CI/CD using Jenkins, GitHub, with observability technologies such as Prometheus, Grafana, Splunk, or similar.
• Bachelors Degree in CS or equivalent experience

Preferred Qualifications

• Experience with Cloud migrations.
• Familiarity with AEM upgrades, troubleshooting, and Apache upgrades.
• Experience in handling high-priority incidents and root cause analysis.
• Experience with AI software development tools (Claude or similar).