Digital Experience Specialist II

About the role

We're always looking for diverse, talented, service-oriented people to join our exceptional team.

About the role

The pay range for this position is listed below. Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity.

Pay Range

$78,419.00 - $117,628.00

Scheduled Weekly Hours: 40

What You'll Be Doing

Delivers a seamless user (Member) experience in our digital channels, ensuring they're easy to use and understand, can help Members manage their finances, make them feel their information is safe and secure, and are tailored to their needs.

• Serves as "the voice of the Member" for experience in Online and Mobile Banking.
• Works with marketing, product management and development to create digital solutions.
• Sets and documents the vision for Member experience, serving as the Members' advocate to ensure the highest level of usefulness, desirability and satisfaction.
• Develops workflows, wireframes, user stories, and user journeys.
• Recognizes patterns and trends from various inputs to identify Member/UX experience pain points.
• Facilitates service listening sessions with frontline and support teams to understand and solve Member pain points.
• Maintains accessibility standards and procedures, and facilitates training for developers, testers, content creators and executives.
• Helps develop the communication strategy for introducing new features to Members.
• Partners with branches and the Member Contact Center on how to prepare the team for new features.
• Creates and manages timelines and schedules to ensure on-time delivery, despite obstacles.
• Works with stakeholders and compliance to gain approval of designs and content.
• Translate concepts and wireframes into mockups and prototypes that lead to intuitive user experiences.
• Identifies design problems and devise elegant solutions.
• Makes strategic design and user-experience decisions related to core, and new, functions and features.
• Maintains and disseminates design system and standards to ensure high quality and consistency.

Additional Job Functions

• Performs other duties as assigned
• Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions.

Qualifications

• High School Diploma or GED required
• Bachelor's Degree in a related field or equivalent years of experience required
• 3-5 years of prior relevant experience required
• License/Certifications - Certification in user experience (e.g., Nielsen Norman Group (NN/g), University Extension Programs, etc.,) strongly preferred

Knowledge, Skills, and Abilities

• A solid grasp of user-centered design (UCD), planning and conducting user research, user testing, A/B testing, rapid prototyping, heuristic analysis, usability and accessibility concerns
• Expertise in industry-standard UX tools, particularly Figma
• Basic HTML5, CSS3, and JavaScript skills are a plus
• Experience with Agile methodologies (Scrum, Kanban, or SAFe) is a plus
• Able to iterate designs and solutions efficiently and intelligently
• Expertise in web accessibility and deep knowledge of Web Content Accessibility Guidelines (WCAG)
• Able to clearly and effectively communicate design processes, ideas, and solutions to stakeholders
• Highly collaborative and able to work effectively in a team setting including synthesizing abstract ideas into concrete design implications
• Passionate about resolving Member pain points through great design
• Open to receiving feedback and constructive criticism
• Proficiency in Microsoft Office products (Word, Excel, PowerPoint, and Outlook) and Adobe Creative Suite
• Proficiency in digital analytics tools (e.g., Google Analytics, Pendo)
• Working knowledge of HTML
• Knowledge of web content and development processes, best practices, and emerging trends
• Excellent communication and interpersonal skills
• Strong organizational skills and keen attention to detail
• Capability to manage multiple projects simultaneously
• Capacity to find creative, innovative solutions for simple or complex problems
• Link to portfolio that demonstrates your hands-on expertise and showcases interaction design, visual design, and problem solving

SchoolsFirst FCU is committed to Diverse, Equitable, and Inclusive Hiring

At SchoolsFirst FCU we are dedicated to building and growing a diverse, inclusive, and authentic Dream Team, so if you're excited about a position or wanting to make a career change but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. Many skills are transferrable and you may be just the right candidate for the position, or for other roles we are working on.

This organization participates in E-Verify.