Digital Navigator

About This Position

DPL is hiring a full-time Digital Navigator to join a team of Digital Navigators in DPL's Digital Inclusion department. The Digital Navigator program supports Denver Public Library's efforts to bridge substantial gaps in access to internet, devices, and tech training for Denver communities like immigrants and refugees, people experiencing homelessness, older adults, people with disabilities and low-income households.

As a Digital Navigator, you'll provide one-on-one technology help to diverse community members at multiple library branches across the DPL system and at trusted community partner sites. You'll work to build trusted relationships with community members referred by library staff and partners.

In one-on-one sessions, you'll help clients identify their digital needs and goals-whether that means securing affordable home internet, accessing devices, or developing basic digital skills for everyday life. You'll walk them through their options, create an action plan, and provide ongoing support as they work toward those goals.

Digital Navigator work will include

• Scheduling and providing one-on-one appointments, primarily in Spanish and English, to support people with limited technology access, skills, or experience. We serve customers who speak many different languages, so additional language skills are also welcomed and valued.
• Helping people find free or affordable home internet service options
• Connecting people with sources of low-cost devices, and device repair
• Supporting people as they learn to successfully navigate the internet, use online communication tools, create documents and fill out online forms and applications
• Responding to customer phone calls, emails and voice mail messages
• Checking in with customers to track progress, conducting surveys and evaluations, and maintaining accurate records of services and outcomes

Your schedule will be determined by the needs of the department, which currently includes Tuesday - Saturday, 9AM - 6PM, with one required evening shift, 11AM - 8PM. This is an onsite position that works out of a variety of locations throughout the City of Denver. Digital Navigators generally work out of a different location each day of the week, and work the same schedule at the same locations each week.

About You

• We're looking for someone who loves helping others learn and grow and is excited to use technology to empower their community.
• Someone who has experience building relationships with people from diverse backgrounds and is eager to explore new tools and technologies.
• You will be supporting individuals who may be facing significant life challenges, including housing instability, trauma, or other barriers.

Success in this position requires an ability to meet people where they are, practice trauma-informed care, and maintain a calm, respectful presence in emotionally complex situations. While rare, this may occasionally include helping de-escalate frustration or navigating difficult conversations.

• Working with the public can be deeply rewarding-and at times, unpredictable.
• We're looking for someone who can balance compassion with healthy boundaries, and who values self-care as part of sustainable community work.
• You'll be part of a supportive team committed to learning from each other and growing together.

Applicants who are fluent in more than one language are strongly preferred.

Our ideal candidate

• Speaks more than one language fluently
• Has two years of public-facing customer service experience
• Has experience working with people experiencing homelessness, low-income populations, immigrants, refugees, and/or justice-involved individuals
• Has experience providing technology support or training
• Enjoys teaching and collaborative problem-solving
• Is self motivated and can thrive working independently
• Has excellent communication skills (written, phone, virtual, in-person)
• Communicates with empathy, cultural humility, and a positive attitude
• Understands and can explain basic technology concepts (internet, devices, apps)
• Has experience or interest in trauma-informed practices, de-escalation, and working with underserved populations
• Can creatively solve problems and remain composed in stressful situations
• Is eager to learn new tools and technology
• Provides excellent customer service and adapts to changing needs
• Can establish appropriate boundaries with customers with care and empathy, and is interested in developing skills to manage secondary trauma and burnout
• Has the ability to travel to various locations throughout the City of Denver regularly

Other Things You Should Know

• The starting wage for this position is $25/hour.
• This position includes a City and County of Denver benefits package.
• The work schedule and locations will be determined by community needs and may change over time, currently we expect the schedule to be Tuesday - Saturday, 9AM - 6PM, with one required evening shift, 11AM - 8PM.
• Regular travel between library branches and to community partner locations is required.

Starting Pay

• Align with role
• Agency
• Denver Public Library

Assessment Requirement

It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact with three business days' notice.

• Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.
• For information about right to work, click here for English or here for Spanish.

LQ3606 Digital Navigator

• Position Type
• Unlimited
• Library Hiring Range $23.89 - $29.86
• Target Pay
• Agency
• Denver Public Library
• Redeployment during Citywide Emergencies

City and County of Denver e mployees may be re-deployed to work in other capacities in their own agencies or in other city agencies to support core functions of the city during a citywide emergency declared by the Mayor.