Digital Program Coordinator

About the role

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home.

We boldly go.

Where is the work

Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.

What you will do

The Digital Program Coordinator serves as the central operational backbone and administrative anchor for this regional organization. Combining the rigorous operational mechanics of a Service Resource Coordinator (RC) and Project Administrator (PA) with modern SaaS program management, this position ensures the flawless execution, resource scheduling, financial tracking, and lifecycle administration of Trane's connected digital solutions.

In this role you will

• Administer and maintain the regional repository of digital service agreements, recurring SaaS contracts, software licenses, platform enablement, and subscription renewals across the Upper Midwest customer portfolio.
• Coordinate the provisioning, onboarding, and activation of Trane Cloud platforms, remote monitoring applications, Trane AI integrations, and intelligent building analytics.
• Track contract renewal cycles, warranty expirations, and service agreement milestones to prevent service interruptions or billing lapses.
• Create, configure, and maintain digital project records within Trane's enterprise resource planning (ERP) and field service management software.
• Monitor project milestones, critical-path dependencies, and delivery schedules to ensure compliance with customer commitments.
• Generate, publish, and distribute weekly and monthly project status dashboards, tracking key performance indicators (KPIs) for regional leadership.
• Review and process project-related work orders, ensuring accurate labor and material coding prior to financial closeout.
• Support continuous improvement initiatives by documenting standard operating procedures (SOPs) for the regional digital operations framework.
• Schedule and support Digital team members to installation, maintenance, and emergency service calls.
• Interface continuously with the Regional Digital Help Desk to triage incoming customer issues, automated building alerts, and connectivity interruptions.
• Collaborate with the Digital ASM and Local Service Managers to forecast monthly labor demand, review capacity constraints, and identify staffing or subcontracting needs.
• Act as the designated administrative escalation contact for customer inquiries regarding digital agreement status, service schedules, or billing questions.
• Investigate service delays or administrative bottlenecks, coordinate corrective action with internal teams, and ensure rapid resolution.
• Coordinate proactive communication with client facility managers regarding planned software maintenance windows, remote firmware updates, and on-site visits.
• Represent Trane with professionalism, empathy, and clarity, upholding the company's reputation for operational excellence and customer partnership

What you will bring

• Education: Associate degree in Business Administration, Operations Management, Technology Management, Construction Management, or equivalent practical experience. Bachelor's degree preferred.
• Experience: 3 to 5+ years of successful experience in project coordination, service resource coordination, field dispatching, or project administration.
• Proven track record within a technical field service organization, commercial HVAC/mechanical contracting firm, building automation system (BAS) provider, or technology solutions company.
• Demonstrated experience managing project finances, including purchase orders, expense reconciliation, budget tracking, and customer invoicing.
• Familiarity with Software-as-a-Service (SaaS) business models, recurring service agreements, or software licensing lifecycles.
• Candidates without a 4-year degree are encouraged to apply; we prioritize practical experience, relevant skills, and alignment with our leadership principles.

Core Competencies & Skills

• Exceptional Organization & Prioritization: Proven capacity to manage high volumes of concurrent projects, schedules, and administrative requests with meticulous accuracy.
• Communication & Interpersonal Skills: Clear, professional verbal and written communication skills suitable for coordinating with technicians, technical specialists, business leaders, and commercial clients.
• Problem-Solving & Agility: Proactive mindset capable of identifying workflow bottlenecks, investigating discrepancies, and executing corrective solutions in a fast-paced environment.
• Technical & Software Aptitude: Advanced proficiency in Microsoft Office 365 (Excel, Word, PowerPoint, Teams, Outlook, SharePoint); ability to rapidly master proprietary scheduling, ERP, and SaaS management tools.

Annual Base Salary Range or Hourly Base Pay Range

• $68,178.33 - $94,640.00
• Compensation Type: Exception Hourly
• Incentive Eligible: No
• Sales Commission Eligible: No