Digital UX Designer

Why We Have This Role

The Web & Digital Experience team turns strategy into experiences that define Qualtrics.com. We are seeking a Senior Web UX/UI Designer who can take UX strategy and component systems and transform them into designs that balance user needs, brand expression, and business goals. You'll own translating UX principles into polished, conversion-optimized designs at a pivotal moment as we determine the future of our digital presence.

How You'll Find Success

• You'll translate strategy into execution, producing polished, conversion-driving designs.
• You'll balance user needs, brand compliance, technical feasibility, and business goals without compromising quality.
• You'll use your strong UX instincts to create user-centered flows, not just screens.
• You're fluent in design systems and know when to extend vs. follow established patterns.
• You thrive in collaborative, cross-functional environments and communicate design rationale clearly to stakeholders at all levels, including executives.
• You're self-directed and can independently scope, design, test, and iterate solutions.
• You'll think in systems that scale across thousands of pages and multiple languages.

How You'll Grow

• Shape the digital face of a category-defining company, with your work visible to millions and directly impacting revenue.
• Show expertise in modern web design at scale across responsive design, accessibility, internationalization, and conversion optimization.
• Gain exposure to executive stakeholders and drive high-stakes launches.
• Define your own growth trajectory-deepen IC expertise, lead agency resources, or explore management based on your interests.
• Experiment with new approaches, AI integration, and push boundaries in web design.

Things You'll Do

• Design high-fidelity mockups for new and updated pages, translating UX strategy into brand-forward designs that drive conversion.
• Own user flow optimization and create wireframes and prototypes to test concepts.
• Collaborate on design systems, color implementation, and component application.
• Partner with CRO specialists on A/B test design and iteration using data insights.
• Work cross-functionally with SEO, content, localization, and engineering teams.
• Ensure accessibility as a core principle, not a checkbox.
• Conduct usability testing and maintain mobile responsiveness across breakpoints.
• Manage user experience programs to identify gaps, opportunities, and validate design decisions based on real user needs and behaviors.

What We're Looking For On Your Resume

• 5-7+ years experience, with a focus on B2B web UX design, and ability to demonstrate user-centered strategic thinking that drives conversion, not just visual polish
• Expertise in Figma (or similar), comprehension of the fundamentals of web technologies (HTML/CSS/JS), and experience working with modern CMS platforms
• Strong design systems experience including working within component libraries, as well as developing documentation and governance for those systems
• Accessibility expertise with practical experience designing for diverse needs
• Basic familiarity with key web statistics and other major marketing metrics
• Experience with cross-functional collaboration across digital marketing teams
• Experience presenting to executives and navigating complex stakeholder environments
• Understanding of responsive design, analytics platforms, and user behavior tools
• Experience with user research methodologies, CRO principles and AI integration

Nice to Have

• Global, multi-language website design experience
• Information architecture or content strategy knowledge
• Motion design and micro-interactions understanding
• Experience building pages or working directly inside of CMS tools

What You Should Know About This Team

• We lead the strategy, design and development of Qualtrics.com with cross-functional partnerships across SEO, localization, content, engineering, and all of marketing.
• Expect a team that actually collaborates. We solve problems together, and help each other ship great work instead of operating in silos.
• We value experimentation and fresh ideas, and we love pushing what's possible.

Our Team's Favorite Perks and Benefits

• Daily Lunch: Lunch is on us every day in the office! One less thing to think about, more time to focus on what matters.
• Wellness Benefit: $300 every quarter to spend on gym memberships, therapy, massages, hiking gear, whatever helps you stay healthy and balanced.
• Amazing QGroup Communities: MOSAIQ, Green Team, Qualtrics Pride, Q&Able, Qualtrics Salute, and Women's Leadership Development, which exist as places for support, allyship, and advocacy.

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life. #hybrid

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