Digital Workplace Enablement Lead

Position Summary

We are seeking an experienced Collaboration Enablement Lead to join Intuitive's IT Digital Workplace team in Sunnyvale, CA. In this role, you will serve as a trusted advisor to our business partners, helping teams maximize productivity, communication, and collaboration through Intuitive's digital workplace ecosystem. You will partner closely with stakeholders across the organization to understand business needs, recommend collaboration solutions, drive adoption, and deliver an exceptional employee experience.

The ideal candidate is passionate about helping people work more effectively, building strong relationships, leading change, and translating business challenges into practical technology-enabled solutions. This role combines customer engagement, training, program management, and collaboration platform expertise to create a world-class digital workplace experience.

Roles & Responsibilities

• Serve as the primary point of contact for assigned business functions, building strong relationships and understanding their collaboration, communication, and productivity needs.
• Partner with stakeholders to identify challenges, recommend solutions, and optimize the use of workplace technologies including Microsoft Products, Zoom, Box, Slack, Smartsheet, Asana, and other collaboration tools.
• Lead end-user engagement activities including workshops, consultations, office hours, onboarding sessions, and training programs that drive adoption and improve the employee experience.
• Act as a trusted advisor by translating business requirements into effective collaboration strategies and recommending best practices that align with organizational goals.
• Develop user-focused communications, training materials, knowledge articles, and enablement resources that promote successful adoption of digital workplace tools.
• Gather employee feedback and platform usage insights to identify opportunities for continuous improvement and enhancement of collaboration experiences.
• Support change management initiatives associated with new collaboration capabilities, platform enhancements, and digital workplace transformations.
• Collaborate with technical teams, vendors, and business stakeholders to ensure successful implementation of collaboration solutions while maintaining a strong focus on user experience.
• Lead or support projects involving collaboration tools, employee experience improvements, process optimization, and workplace productivity initiatives.
• Foster a culture of collaboration, knowledge sharing, and continuous learning across the organization.

Qualifications & Requirements

Experience & Skills

• Minimum 5 years of experience supporting business users, customer-facing technology programs, workplace technology, employee experience, change management, or business relationship management.
• Experience working directly with stakeholders to understand business requirements, recommend solutions, and drive successful outcomes.
• Strong understanding of collaboration technologies such as Microsoft Suite, Zoom, SharePoint, Box, Smartsheet, Asana, Slack or similar platforms.
• Exceptional interpersonal skills with the ability to build trusted relationships across all levels of the organization.
• Excellent communication, presentation, facilitation, and training skills with the ability to engage both technical and non-technical audiences.
• Proven experience leading user adoption, change management, communications, and enablement initiatives.
• Strong problem-solving and consultative skills with a customer-first mentality.
• Experience gathering requirements, managing stakeholder expectations, and driving cross-functional initiatives.
• Demonstrated ability to influence without authority and navigate complex organizational environments.
• Experience using data and user feedback to measure adoption, identify opportunities, and improve employee experiences.

Preferred Qualifications

• Experience supporting digital workplace, collaboration, employee experience, or workplace technology programs.
• Familiarity with collaboration platform governance, compliance, and business process optimization.
• Experience leading organizational change, communications campaigns, or technology adoption programs.
• Certifications in Change Management, Microsoft 365, Collaboration Technologies, or Project Management are a plus.

Minimum Education

• Bachelor's degree in Business, Organizational Development, Communications, Information Technology, Human Resources, or a related field.

Additional Information

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.

Mandatory Notices

U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government's licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan ("TCP") (note: typically adds 2 weeks to the hiring process).

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee's start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes.

Preference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee.

This position may be filled at a different job level than listed here depending on business need and/or on the selected candidate's experience, knowledge and skills.

Compensation will be based primarily on the job level at which the role is filled and the candidate's qualifications, consistent with applicable law.

Accommodation & Accessibility Notice

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target compensation ranges are listed.