Dining Room Manager - Twin Farms

About the role

The Dining Room Manager at Twin Farms supports the Food & Beverage Director in the day-to-day operations of all dining venues, ensuring exceptional service standards, operational excellence, and memorable guest experiences. This role is a key member of the Food & Beverage leadership team, setting the tone for professionalism, hospitality, and thoughtful service across the resort's dining operations.

Key Responsibilities

• Assist the Food & Beverage Director with daily operations across all food and beverage outlets
• Serve as a member of the leadership team, supporting performance management, team motivation, and efficient use of resources
• Establish and uphold service standards that reflect knowledgeable, polished, and genuinely warm hospitality
• Coach and mentor dining staff in service technique, wine and food knowledge, and interpersonal skills
• Play a key role in the planning and execution of group dining experiences and special events
• Support departmental administration, including purchase orders, staff scheduling, and review and authentication of timesheets
• Act as a primary communicator within the department regarding daily dining operations
• Open and/or close dining venues as needed, including The Dining Room, Twigg's, Lewis Thompson Dining Room, and the Wine Cellar, ensuring all spaces are properly secured and prepared for service
• Oversee room arrangements and final table setups with a strong attention to detail
• Make timely, practical decisions that balance the needs of guests, staff, and the resort
• Expedite food and beverages and step into service roles as needed to maintain seamless operations
• Maintain dining room safety standards and ensure staff compliance with all safety procedures
• Monitor inventory for bar and dining supplies, equipment, and uniforms; submit requisitions and oversee restocking
• Collaborate closely with the culinary team to review menus and ensure guest needs and preferences are met
• Manage guest relations within the dining experience, directly addressing concerns and resolving issues to the highest level of satisfaction
• Anticipate service challenges and proactively adjust pacing and workflow to ensure smooth operations
• Assist with hiring initiatives and support corrective and disciplinary actions, including terminations, in collaboration with Human Resources
• Inspect staff grooming and attire, addressing any deficiencies to maintain professional standards

Qualifications & Requirements

• Demonstrated organizational skills, including the ability to anticipate future needs, plan accordingly, and maintain consistent follow-up
• Guest-focused approach to resolving concerns with a positive, proactive mindset and strict adherence to confidentiality
• Strong communication skills across a variety of situations, including supervisory and leadership responsibilities
• Consistently professional demeanor, particularly when addressing elevated guest concerns
• Ability to respond quickly to changing demands while remaining resourceful and solutions-oriented
• Proven ability to manage multiple priorities simultaneously with efficiency, accuracy, and attention to detail
• Skilled at establishing, maintaining, and following through on priorities despite frequent interruptions and unexpected challenges
• Flexible and reliable availability, including opening and closing dining areas and working weekends and holidays

Additional Information

At Twin Farms, we believe that when our team members are genuinely cared for, they are empowered to deliver extraordinary hospitality. Our benefits are thoughtfully designed to support well-being, provide stability, and encourage long-term professional growth.

Our benefits include

• Health, dental, and vision insurance with employer contributions
• Complimentary life insurance
• 401(k) retirement plan with employer match
• Paid vacation, holidays, and sick time
• Employee Assistance Program (EAP) with confidential support and resources
• Relocation and travel assistance for select roles
• Daily staff meal
• Training, professional development, and tuition assistance
• Competitive wages
• Employee referral bonuses
• Exclusive dining and lodging privileges

Because taking care of our people isn't a perk-it's a tradition.