Direct Support Program Manager

About the Role

Responsible for scheduling and documentation of all outbound traffic. Contact customers and carriers to route shipments. Prepare records of shipments including Bills of Lading. Maintains pickup appointments information and pickup status.

What You’ll Do

• Responsible & accountable for building relationships with customers and specific carriers. Routes and optimizes carriers’ freight. Make sure customers’ shipments start dates, cancel dates, and DC dates are met.
• Communicates issues information from customers’ & specific carriers’ back to PVH customer service, PVH strategic services, and PVH transportation.
• Schedules between $10,000,000 to $25,000,000 of wholesale dollars and/or 100,000,000 to 250,000,000 units for customers’ shipments.
• Ensures load planning accuracy of cube and customers’ shipments on time arrival.
• Schedules for all outbound shipments based on customer routing requirements and carrier appointment schedules.
• Coordinates with customer logistics department and carriers to confirm that adequate equipment is on site.
• Prepare outbound paperwork ensuring it is complete and accurate.
• Maintains orderly files and shipping records for all outbound shipments. Research, pulls, and communicates requests for shipping documentation.
• Uses PKMS Warehouse Management System for shipment data to build loads, track/update shipment information, and research issues.
• Prepares commercial invoices for international shipping.
• Works with PVH customer service, PVH strategic services, and PVH transportation to set up new customer accounts.
• Requests extensions for customer PO’s and communicates carrier/customer issues to PVH customer service & PVH Strategic Services.
• Collaborates regarding customer chargebacks with PVH deductions/claims and merchandise coordinators.
• Performs other duties as assigned by supervisor. The ability to work in a constant state of alertness. Willingness to assist fellow associates.
• The ability to work with detailed information, analyze data, and make proper decisions.

What You’ll Bring

• High school diploma required/Bachelor’s degree preferred.
• Solid experience in distribution/shipping routing (2yrs min) or relevant experience.
• Strong written/verbal communication skills.
• Exceptional computer skills (MS Office, Word, Excel)

Your Wellbeing is Our Priority

• At PVH, we offer competitive, cost-effective, and comprehensive benefit packages.
• We strive to provide options when it comes to your health, finances, and work-life balance.
• This includes:

• Pay & Insurance: Competitive pay, best in class medical insurance, vision insurance, dental insurance, life insurance, disability insurance, and more. - 401(k): An above-market 401(k) contribution to help our eligible associates save for retirement.
• Flexible Workplace: Generous company-paid holidays, paid time off, volunteer opportunities.
• Wellbeing Support: A variety of wellbeing tools and programs such as, Headspace membership, reimbursement for fitness memberships and/or digital meditation subscriptions, and the opportunity to earn up to $200 a year in rewards for exercising and participating in healthy activities.
• Care.com Services: Access to services for childcare, elder care, adoption preparation, pet care, plus reimbursement for backup care when your regular plans fall through.
• Education Assistance: Receive support for continued education including tuition reimbursement.
• Associate Discount: Shop at our company outlets and e-commerce sites at a discount.

Additional information

Please note, eligibility depends on employment status, location and length of time employed with PVH and our benefits may be subject to change. Applications will be accepted on a rolling basis until the position is filled.

To achieve these goals, across the United States and its territories, PVH prohibits any PVH employee, agent or representative from requesting or otherwise considering any job applicant’s current or prior wages, salary or other compensation information in connection with the hiring process. Accordingly, applicants are asked not to disclose this salary history information to PVH.