Director, Account Management

Summary

The Director of Account Management at MasterControl is responsible for leading a team of Account Managers in managing customer relationships, driving customer satisfaction, and supporting revenue growth. Key objectives include developing and executing account management strategies, fostering cross-functional collaboration, and ensuring customer retention.

Responsibilities

• Oversee the Account Management team in managing customer relationships, understanding customer needs, and fostering customer growth.
• Develop and implement account management strategies to ensure customer satisfaction, drive upsell opportunities, and achieve revenue targets.
• Collaborate with Sales, Marketing, Product, and Customer Success teams to align account management initiatives with company goals.
• Monitor customer health metrics, analyze customer data, and identify areas for improvement.
• Provide guidance and training to the Account Management team on product knowledge, account management best practices, and industry trends.
• Establish and maintain account management best practices, processes, and policies to drive efficiency and effectiveness.
• Manage the account management budget and allocate resources effectively across initiatives.
• Serve as an escalation point for high-value accounts and critical customer issues.

Preferred Skills

• 10+ years of experience in account management, customer success, or a similar role.
• Experience leading and managing account management teams.
• Strong understanding of account management strategies and best practices.
• Excellent analytical, problem-solving, and communication skills.
• Proven ability to develop and implement successful account management initiatives.
• Experience in budget management and resource allocation.
• Knowledge of account management technologies and platforms.
• Bachelor's degree or equivalent combination of education, experience, and training.

Physical Demands and Working Conditions

• Ability to operate a computer and communicate effectively through various channels.
• Willingness to travel as needed for customer meetings and events.

Additional information

As the Director of Account Management at MasterControl, you will be a key player in managing customer relationships, driving customer satisfaction, and supporting revenue growth. Your expertise in account management strategies, data analysis, and cross-functional collaboration will contribute to the overall success of the company and help achieve its goals. Your ability to lead a high-performing team and prioritize customer needs will be essential to maintaining strong customer relationships and promoting customer success at MasterControl.

Benefits

Here are some of the benefits Mastercontrol employees enjoy:

• Competitive compensation
• Medical
• 401(k) plan with company match
• PTO packages that increase with tenure
• Schedule flexibility
• Company parties and employee recognition programs
• Dental/vision plans
• Employer-paid life insurance policy
• Much, much more!

• Applicants must be currently authorized to work in the United States on a full-time basis.
• Equal Opportunity Employer, including disability and protected veteran status