Director, Account Sales

About the role

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

The Director, Account Sales will lead a team of Commercial Account Directors driving retention and driving sales to a clearly defined list of customers already doing business with Five9. The ideal candidate is one who has built and led sales Account Director/Management teams in the contact center software sales, Software as a Service (SaaS), and/or emerging AI space and has a strong track record of closing revenue in the technology or software world while supporting/mentoring the direct reports that make up the sales team.

This person needs to be an expert at positioning business value, selling enterprise software solutions, managing sales cycles, building relationships with key stake holders in the prospective accounts, and understanding competitive sales landscapes. This person must also understand the importance of driving solution adoption, building relationships with senior executives, creating a positive customer experience and driving customer retention.

This role will report directly to the VP, Sales and be based in the Bay Area.

Key Responsibilities

• Guide and manage the activities of the Account Directors to ensure company revenue goals and objectives are exceeded.
• Ensure each team member is prospecting, conducting discovery calls, organizing demonstrations, building a pipeline, and moving opportunities towards a win.
• Impact value realization and positive customer sentiment, leading to effective retention and renewal of the customer base.
• Prepare, Coach, & Support the sales team by phone and on-site in their sales meetings with customers.
• Manage the closing of current-quarter deals while nurturing longer-term opportunities.
• Coordinate and manage weekly one-on-one meetings with team.
• Conduct meetings and training sessions to ensure ongoing improvement and best-practice sharing amongst the team.
• Attract, hire, onboard train, and retain top sales talent; managing attrition.
• Display a thorough understanding of business needs and revenue potential for accounts.
• Work with team members individually for ongoing development while always promoting a healthy team environment.
• Prepare Account Directors and yourself for Quarterly Business Reviews.
• Other duties as assigned by leadership team

Key Qualifications

• Bachelor's Degree required
• Successful track record in a high volume transaction sales environment with success in leading and closing at least 100 deals per quarter
• Excellent C-level communication skills
• Minimum of 5 years enterprise software sales experience successfully selling solutions at the C-level with 3+ years of direct sales management experience
• Experience managing and building a team of successful SaaS and/or Cloud sales professionals
• Proven leadership ability to influence, develop and empower team members to achieve objectives with a team approach
• Total comfort demonstrating SaaS/cloud-based software and discussing it with customers
• Strong track record of exceeding company sales quotas in a complex sales environment
• Proven expertise with teaching, coaching and training sales methodologies
• Strong written, verbal, presentation and organizational skills required

Work Location: This role is hybrid. 3 days a week (T, W, TH) in our San Ramon office is required.

As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Our total reward package also includes

• Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
• Generous employee stock purchase plan.
• Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

Additional information

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

Pay and benefits

The US base salary range for this role is below.

$120,000 - $140,000 USD

Work Location: This role is hybrid. 3 days a week (T, W, TH) in our San Francisco office is required.

Our total reward package also includes

• Generous employee stock purchase plan.

$120,000 - $140,000 USD

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.