Director Accounts

About the role

Together we change lives.

Kelly is a team of experts driven by our belief that the impact of the right person in the right job is limitless.

No matter where you are in your career journey you can apply your knowledge and passion to move people, organizations, and communities forward. You'll have opportunities to grow your expertise and capabilities, both professionally and personally. As a team we celebrate inclusion, caring and collaboration. As a company we value your contribution, we work with integrity, and we always put people first - so your impact really will change lives.

Our Strategic Account Director is accountable for

• Leading and developing the Service Delivery team into experts in their field inspiring the team to exceed targets
• Providing leadership to direct report staff members and their teams, including performance management, training, coaching, mentoring, recognition
• Exceeding expected daily fill rates and overall client metrics while maintaining effective positive business relationships with key decision makers
• Identify new opportunities to expand usage of core business and new business lines throughout the customer account
• Meeting face to face with key customer stakeholders throughout the district on a frequent basis to ensure high levels of satisfaction and consult on future needs/program enhancements

Essential Skills, Knowledge, & Experience

• Seeking a minimum of at least 5 years of experience with white glove service account management, operations, sales or service delivery into a customer account with minimum 2 years of leadership and development of teams
• Effective communication is crucial for building and maintaining relationships with clients, understanding their needs, and validating the value proposition of Kelly's staffing services
• Ability to think critically and strategically about the account being serviced involving understanding market trends, anticipating client needs, and developing long-term plans to meet those needs while achieving business objectives
• Negotiation skills are essential for reaching mutually beneficial agreements with clients on contracts, pricing, and service level agreements while advocating for Kelly's interests while also understanding and addressing the client's concerns
• Strong problem-solving skills addressing issues, such as, staffing placements, resolving conflicts, or troubleshooting logistical problems, finding creative solutions quickly and efficiently
• Proven ability to lead, motivate, and inspire teams to achieve exceptional results, fostering a culture of collaboration and accountability

Must have the ability to travel as needed to client sites and work at the local branch 5 days a week. US Drivers license in good standing required.

The annual base pay for this position is listed below. Final compensation will be based on experience and may vary by geographic location.

$92,400.00 - $123,200.00

Total compensation package including benefits as applicable to the position - understanding that each person has unique professional and personal needs focused on your total well-being. Explore our range of benefits at: Kelly Services | People Regular Staff