Director, Business Operations

About the Role

The Director of Business Operations will be responsible for leading the strategic execution, operational cadence, and infrastructure across Equip’s Care Operations function. This role serves as a critical operational backbone, translating high-level organizational strategy into scalable systems that elevate both Care Delivery and Care Experience.

By establishing robust operational accountability and guiding a team of analysts and project managers, the Director ensures cross-functional alignment and peak departmental performance. Ultimately, this role powers Equip’s growth by building sustainable systems that enable our care teams to deliver high-quality treatment at scale.

Responsibilities

• Own the strategic planning, goal setting, and operational cadence for the Care Operations department to drive organizational alignment and business outcomes.
• Lead a team of analysts and project managers, providing direct management, performance oversight, and professional development.
• Design and execute high-impact initiatives that improve operational efficiency, regulatory compliance, and overall patient and provider experience across Care Operations.
• Direct data analysis and operational reporting to uncover trends, diagnose root causes, and translate insights into scalable action plans.
• Partner with cross-functional leadership to build, pilot, and implement standardized processes, project plans, and change management strategies across Care Delivery and Care Experience.
• Establish comprehensive tracking frameworks, operational metrics, and performance dashboards to ensure departmental accountability and quality control.
• Develop scalable operational infrastructure, best practice documentation, and continuous improvement mechanisms that support long-term organizational growth.
• Perform other duties as assigned.

Qualifications

• 5+ years of professional experience in business operations, management consulting, program management, or a related field within a healthcare or high-growth environment.
• Bachelor’s degree in business, operations, healthcare administration, or a related field (or equivalent practical experience).
• Demonstrated experience managing direct reports, including analysts or project managers, and driving team performance.
• Demonstrated experience leading end-to-end strategic project management, process improvement, and change management initiatives.
• Demonstrated experience writing and utilizing SQL to query complex datasets and translate operational data into actionable insights.
• Demonstrated ability to design, pilot, and implement scalable operational processes across cross-functional teams.
• Demonstrated proficiency using data analysis and spreadsheet tools (e.g., Excel, Google Sheets) to build operational models and reporting frameworks.
• Demonstrated ability to manage competing priorities, resolve complex operational challenges, and communicate effectively with senior stakeholders.

Compensation

• Earning Potential Range: $140,000 to $175,000 + 20% Annual Performance-Based Bonus Potential

Time Off

• Flex PTO policy (3-5 wks/year recommended) + 11 paid company holidays.
• Generous Parental Leave.

Core Benefits

• Competitive Medical, Dental, Vision, Life, and AD&D insurance.
• Equip pays for a significant percentage of benefits premiums for individuals and families.
• Spring Health, a 100% employer-paid mental health benefit through Guardian.
• You can receive 5 free therapy sessions and 5 free coaching sessions per year for you and each of your dependents.
• Employee Assistance Program (EAP), a company-paid resource for mental health, legal services, financial support, and more!
• HealthJoy, a 100% employer-paid platform connecting you to a healthcare concierge who can help you navigate your benefits.
• 401K Option!

Work From Home Additional Perks

• $50/month stipend added directly to an employee’s paycheck to cover home internet expenses.
• Initial work-from-home stipend of up to $500.
• Reload of $200 on the home office stipend at the 3-year mark and then every other year after that (year 5, year 7, etc.).
• Company Laptop.

Physical Demands

Work is performed 100% from home with no requirement to travel. Must be able to remain in a stationary period for prolonged periods at a desk or workstation, with the option to alternate between sitting and standing as needed. Must be able to operate standard office equipment such as a computer screen and keyboards as well as to exchange accurate information, actively listen, and communicate clearly with colleagues, clients or stakeholders over the phone, via video conferencing, and/or in person.

At Equip, Diversity, Equity, Inclusion and Belonging (DEIB) are woven into everything we do. We also strive toward our providers and corporate team reflecting that same dedication both in bringing in and retaining talented employees from all backgrounds and identities. We have an Equip DEIB council, Equip For All; also referred to as EFA.

EFA at Equip aims to be a space driven by mutual respect, and thoughtful, effective communication strategy - enabling full participation of members who identify as marginalized or under-represented and allies, amplifying diverse voices, creating opportunities for advocacy and contributing to the advancement of diversity, equity, inclusion, and belonging at Equip.

Our dedication to equitable access, which is core to our mission, extends to how we build our "village." In line with our commitment to Diversity, Equity, Inclusion, and Belonging (DEIB), we are dedicated to an accessible hiring process where all candidates feel a true sense of belonging.

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