Director, Client Engagement (Knowledge & Legal Research Services)
- Location
- Remote (US)
- Job type
- Full-time
- Level
- Executive
- Listed
- 19 days ago
Skills & highlights for this role
- Client engagement and relationship building
- Opportunity scoping and proposal development
- Pipeline tracking and forecasting
- P&L ownership
- Delivery quality oversight
Also useful
- Legal market experience
- Knowledge and research services experience
- Thought leadership and content creation
Responsibilities
New Engagement Development
- Build a pipeline of new Knowledge & Research Services engagements through market relationships, existing clients, and referrals
- Lead discovery conversations to understand client priorities, challenges, and desired outcomes
- Shape client needs into practical engagement approaches, bringing in subject matter and delivery experts as needed
- Partner with Client Engagement on opportunities and identify ways to extend existing client relationships
Scoping, Proposals & Commercial Support
- Develop scope, assumptions, and resourcing for proposals and Statements of Work in partnership with delivery leaders
- Contribute to pricing and commercial models that support margin objectives
- Maintain consistent, high-quality proposal and scoping materials
- Track opportunities and contribute to pipeline reviews and forecasting
Interim Research
- Own growth, performance, and P&L for Interim Research services
- Oversee delivery quality and placement success across engagements
- Define strategy for improving utilization, margins, and scalability
- Position Interim Research as a strategic entry point for broader services
Delivery Alignment
- Lead the handover from engagement development to delivery, making sure scope, assumptions, and client expectations are clearly understood
- Stay connected to engagements through delivery to support client communication and resolve scope questions
- Identify follow-on opportunities as engagements progress
- Apply lessons learned from delivery to improve future scoping and positioning
BLISS, LINKS & Thought Leadership
- Oversee the planning and delivery of BLISS and LINKS
- Use insights from BLISS and LINKS to inform the practice's point of view and open new client conversations
- Lead the Knowledge & Research Services thought leadership agenda, including content, presentations, and webinars
- Partner with Marketing to align messaging with our service offerings
Market Engagement
- Build relationships with library, research, knowledge, and innovation leaders across the legal market
- Represent Harbor at industry events, client meetings, and roundtables
- Bring market trends and emerging client needs back into service development
- Help Harbor colleagues understand our offerings and recognize opportunities for Knowledge & Research Services
Qualifications
- Bachelor's degree required. Master's degree in Library and Information Science (MLIS), JD, or other relevant advanced degree preferred
- Significant experience in knowledge, research, or information services within a law firm, professional services, or consulting environment
- Proven experience developing client relationships and shaping new engagements, ideally in advisory or managed services
- Experience developing proposals, Statements of Work, and scoping or pricing inputs
- Strong understanding of the priorities of law firm library, research, and knowledge functions
- Experience with thought leadership, events, or market-facing programmes
- Excellent communication, facilitation, and presentation skills, with the ability to engage credibly with senior stakeholders
- Strong commercial judgement and a collaborative approach to working with delivery teams
- Experience with Salesforce or similar CRM platforms preferred
- Reliable internet connection for virtual working
About Harbor
Harbor is seeking a Director, Client Engagement & Market Development (Knowledge and Research Services) to help grow our Knowledge & Research Services practice by creating and shaping new client engagements. This role builds relationships across the legal market, turns client needs into well-scoped engagements, and stays connected through delivery so that each engagement is set up to succeed. The Director will also oversee our market-facing programs, including BLISS and LINKS, and lead the practice's thought leadership.
This role works closely with Harbor's Client Engagement team and partners with Knowledge & Research Services delivery leaders from first conversation through to successful completion.
This is a fully remote role that can be worked from anywhere in the United States, United Kingdom, or Canada, with an expectation of approximately 20-30% travel.
About Us
Harbor is the preeminent provider of expert services across strategy, legal technology, operations, and intelligence. Our globally integrated team of 900+ strategists, technologists, and specialists navigate alongside our clients - leading law firms, corporations, and their law departments - to provide essential resources and invaluable insights. Anchored in a rich heritage of deep knowledge, steadfast relationships, and mutual respect, our unwavering dedication lies in shaping the future of the legal industry and fostering enduring partnerships within our community and ecosystem.
Equal opportunity and legal notices
Harbor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, marital status, civil union status, national origin, ancestry, age, parental status, disabled status, veteran status, or any other legally protected classification, in accordance with applicable law.
From Harbor's careers page, first listed on Rolev.ai on October 22, 2026. Rolev.ai is not the employer.
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Common questions
Where is the Director, Client Engagement (Knowledge & Legal Research Services) job at Harbor located?
Yes, this Director, Client Engagement (Knowledge & Legal Research Services) opening at Harbor is listed as Remote (US). Always check Harbor's application page for specific state eligibility or relocation policies.
What qualifications are required for Director, Client Engagement (Knowledge & Legal Research Services) at Harbor?
For the Director, Client Engagement (Knowledge & Legal Research Services) role, Harbor highlights experience with Client engagement and relationship building, Opportunity scoping and proposal development, Pipeline tracking and forecasting, P&L ownership, Delivery quality oversight. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Director, Client Engagement (Knowledge & Legal Research Services) position at Harbor?
This listing links directly to Harbor's Greenhouse application page. You can apply directly on Harbor's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Greenhouse application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.