Director, Client Operations
- Location
- Atlanta, GA
- Listed
- 3 days ago
About the role
- Agency: Omnicom Media
- Job Function: Account Management and Growth
- Job Subfunction: Sales and Client Operations
About the role
The Director, Client Operations provides strategic and operational leadership for the Client Operations function, ensuring the successful delivery of client reporting, reconciliation, payment support, and operational services. This role partners closely with the SVP, Business Operations to establish priorities, drive operational excellence, and develop scalable solutions that support evolving business needs.
Working across Client Strategy, Investment, Operations, Client Finance, and agency leadership, the Director fosters cross-functional alignment, strengthens governance, and leads initiatives that improve efficiency, accuracy, and collaboration. The Director is responsible for building a high-performing organization that delivers consistent operational results while continuously enhancing processes and service delivery.
Key Responsibilities
- Partner with the SVP, Business Operations to define and execute the strategic priorities of the Client Operations function.
- Lead and develop the Client Operations team, establishing clear priorities, goals, and performance expectations.
- Oversee the delivery of client savings reporting, reconciliation activities, payment support, and other operational services.
- Build strong partnerships with Client Strategy, Investment, Operations, Client Finance, and agency leadership to improve cross-functional collaboration and execution.
- Identify operational risks, resolve complex issues, and drive alignment across multiple stakeholders.
- Develop and implement scalable processes, governance frameworks, and performance metrics that improve operational effectiveness.
- Champion continuous improvement initiatives, including process optimization, automation, and standardization.
- Monitor workload, resource capacity, and business priorities to ensure timely and accurate delivery of operational commitments.
- Provide leadership on strategic initiatives and organizational change that enhance the effectiveness of the Client Operations function.
- Foster a culture of accountability, collaboration, innovation, and continuous improvement.
- $90,000 - $215,000
- To the extent permissible by local law, Omnicom's policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager.
- Omnicom is committed to hiring and developing exceptional talent.
- We agree that talent is uniquely distributed, and we're focused on developing inclusive teams that can bring the best solutions to everything we do.
- We strongly believe that celebrating what makes us different makes us better together.
- Join us-we look forward to getting to know you.
- We will process your personal data in accordance with our Recruitment Privacy Notice.
Equal opportunity and legal notices
For US Job Seekers
It is the policy of Omnicom and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.
From Interpublic's careers page, first listed on Rolev.ai on November 6, 2026. Rolev.ai is not the employer.
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Common questions
Where is the Director, Client Operations job at Interpublic located?
This Director, Client Operations position at Interpublic is located in Atlanta, GA. Always check Interpublic's application page for specific state eligibility or relocation policies.
How do I apply for the Director, Client Operations position at Interpublic?
This listing links directly to Interpublic's Workday application page. You can apply directly on Interpublic's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Workday application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.