Director, Client Services

About the role

• If you're someone who enjoys building long-term client partnerships, spotting opportunities for growth, and leading teams to deliver great work, we'd love to hear from you.
• This is a senior client leadership role where you'll oversee a portfolio of pharmaceutical and healthcare clients, growing accounts, strengthen relationships, and shape solutions that make an impact.
• The core responsibility is expanding accounts both organically and by identifying new opportunities.
• You will be comfortable managing diverse client portfolios of several million dollars.
• You'll join a collaborative team working with some of the world's leading healthcare organisations. You'll have the opportunity to shape long-term client partnerships.
• You will report into the Head of Client Engagement, North America

What you'll do

• Manage a portfolio of healthcare and pharmaceutical client accounts.
• Build trusted relationships with senior partners, including C-suite leaders.
• Identify opportunities to expand existing partnerships and introduce new services.
• Work with business development colleagues to win new work and grow new client relationships.
• Develop account plans that support long-term client growth.
• Lead strategic client conversations, business reviews and planning meetings.
• Turn client briefs into clear relevant plans for delivery teams.
• Partner with creative, strategy, production and specialist teams to develop the right solutions.
• Lead and support pitches for new opportunities.
• Mentor Account Directors and wider account teams, helping them develop and succeed.
• Be the senior escalation point for client issues, finding practical solutions when challenges arise.
• Manage account forecasting, revenue and profitability, ensuring projects are commercially successful.
• Ensure projects are resourced and delivered to a high standard by working with operations.

What do you need to have

• 8+ years of experience in client services or account leadership within a healthcare, pharmaceutical or life sciences agency.
• Experience growing strategic client relationships.
• Experience leading complex, high-value accounts and overseeing multiple client programmes.
• Confidence working with senior client partners, including executive leadership teams.
• Experience developing account growth plans and identifying new commercial opportunities.
• Commercial awareness, including forecasting and portfolio management.
• Comfortable leading diverse teams and influencing partners across an organisation.
• A collaborative leadership style with experience developing others.

Just a few of our benefits

• Great compensation package
• 23 days' personal leave plus public holidays and volunteering leave
• Private Medical Plan and Life Insurance
• 401(K) Plan
• Hybrid working