Director, Clinical Solutions

Overview

University Medical Partners (UMP), formed in January 2017, is a California Professional Corporation committed to restoring joy in medicine and delivering outstanding patient care in our communities. UMP offers clinical services at Stanford Medicine's clinics and hospitals, as well as at select community hospitals and surgical centers. Our management philosophy: move fast, solve problems, and enable clinicians to focus on care while partnering effectively within a complex, matrixed health system.

Position Summary

The Director, Clinical Solutions serves as UMP's operational leader, working in a dyad partnership with medical leadership. This leader enables clinicians to deliver exceptional care and experience joy in their work by removing barriers, driving innovation, and ensuring operational excellence. This position requires: Clinical credibility and operational skill. A critical thinker who thrives under pressure and navigates complexity with equanimity and speed. A builder and problem solver who creates scalable solutions while staying focused on outcomes that matter to clinicians and patients.

Reports To: UMP Chief Financial Officer/Chief Operating Officer (CFO/COO)

Location: Hybrid - San Francisco Bay Area with regular on-site presence at UMP clinics and Newark headquarters.

Base Salary

$210,000 - $250,000 annually

Annual Incentive Program (AIP) Bonus Incentive: up to 10% of Base Salary annually

Total Compensation: $231,000 - $275,000 annually

Key Responsibilities

Leadership & Strategic Alignment

• Act as the primary operational partner to clinician leaders, offloading administrative tasks so they can focus on patient care and leadership.
• Represent UMP at Stanford Medicine forums to ensure alignment and influence.
• Establish trusted, collaborative relationships with over 30 SMP clinic managers and regional directors.

Operational Excellence

• Identify, prioritize, and resolve urgent, high-impact operational challenges.
• Lead policy and compliance framework development to promote safety, efficiency, and joy in practice.
• Use data and analytics to inform decisions and improve performance.

Communication & Collaboration

• Maintain open communication between UMP leadership, SMP operations, and clinicians.
• Ensure timely follow-up on initiatives and deliverables.
• Develop clear documentation and playbooks to support scalability.

Details

Education

Bachelor's degree in Healthcare Administration or related field (required).

Experience

Minimum 5 years progressive leadership in healthcare or medical group operations.

Agile Expertise

Demonstrated experience leading projects using Scrum or other agile frameworks. (preferred)

Epic EHR

Strong knowledge preferred - clinical, operational, or analytics perspective.

Location

Must reside in the SF Bay Area. Regular travel required.

• Core Competencies
• Competency
• Expectations
• Resilience & Equanimity

Maintains composure under pressure; models steadiness for clinicians and teams.

Critical Thinking & Prioritization

Rapidly assesses complex situations and determines highest-impact actions.

Execution

Moves fast, delivers results, and follows through on commitments.

Change Leadership

Anticipates resistance, builds buy-in, and guides teams through transitions smoothly.

Communication

Clear, professional, and proactive in all forms of communication.

Teamwork

Builds trust, empowers others, and resolves conflict constructively.

Visionary Leadership

Inspires and mobilizes teams toward a shared vision of exceptional care and joy in medicine

Physical Demands

• While performing the duties of this job, the employee is frequently required to sit and occasionally required to stand and walk.
• The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include the ability to adjust focus.