Director, Contact Center
- Location
- Newport News, VA
- Listed
- Today
About the role
The Director of Contact Center is responsible for the strategic growth, direction, and operational effectiveness of the Contact Center.
This role develops business plans that support and introduce solutions for strategic issues that impact the changes in direction; directs the sales and service efforts by creating an atmosphere that is aggressively committed to the values of the credit union, and by achieving its member experience through assigned delivery channels.
This role conducts organizational reviews to identify strengths, weaknesses, opportunities, and threats. The Director provides critical input for the annual business plan and budget; monitors results and recommends vision and strategic goals.
From Langley Federal Credit Union's careers page, first listed on Rolev.ai on November 13, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
Where is the Director, Contact Center job at Langley Federal Credit Union located?
This Director, Contact Center position at Langley Federal Credit Union is located in Newport News, VA. Always check Langley Federal Credit Union's application page for specific state eligibility or relocation policies.
How do I apply for the Director, Contact Center position at Langley Federal Credit Union?
This listing links directly to Langley Federal Credit Union's application page. You can apply directly on Langley Federal Credit Union's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.