Director, Corporate Compliance

About the role

The Director, Compliance Policies, Procedures & Training is responsible for leading the development, maintenance, review, and implementation of the organization's compliance policies, procedures, and training program. This role serves as a subject-matter expert and advisor to product, operations, risk, and compliance leaders.

The Director translates complex federal and state consumer financial laws and regulations into clear, practical, and risk-based requirements that can be consistently implemented across the enterprise.

The position is responsible for supporting compliance across closed-end and open-end consumer lending products and for developing enterprise-wide compliance training that is relevant to the organization's products, services, processes, and employee responsibilities.

How you'll make an impact: Compliance Policies and Procedures Lead the full lifecycle of compliance policies and procedures, including development, drafting, review, approval, communication, periodic reassessment, and retirement. Review business-line policies, procedures, job aids, workflows for compliance with applicable legal and regulatory requirements.

Establish consistent standards for policy and procedure content, ownership, version control, review frequency, approval, and documentation. Partner with business and functional stakeholders to ensure policies and procedures accurately reflect actual operating practices. Maintain appropriate documentation to support management of audits, regulatory examinations, and management reporting.

Serve as a point of escalation for complex consumer lending compliance questions.

Relevant areas of knowledge may include the Equal Credit Opportunity Act and Regulation B, Truth in Lending Act and Regulation Z, Fair Credit Reporting Act, UDA(A)P, debt-collection requirements, privacy and information-sharing requirements, Military Lending Act, Servicemembers Civil Relief Act, Telemarketing Sales Rule, Telephone Consumer Protection Act, electronic funds transfers, electronic-signature requirements, and applicable state consumer lending laws.

Compliance Training Design, develop, implement, and maintain enterprise-wide compliance training programs. Create training for employees across business lines, including training applicable to closed-end and open-end consumer lending products. Translate regulations, policies, procedures, examination findings, monitoring results, complaints, and emerging risks into digestible content.

Partner with subject-matter experts and business leaders to ensure training is accurate, timely, understandable, and aligned with operational responsibilities. Establish training requirements, learning objectives, proper assignment, completion standards, escalation processes, and methods for measuring effectiveness. Coordinate new-hire, annual, targeted, remedial, and regulatory-change training.

Maintain training records and reporting necessary to demonstrate completion, accountability, and program effectiveness. What you'll need to succeed: Bachelor's degree in business, finance, compliance, legal studies, or a related field, or equivalent combination of education and experience.

Significant experience in financial-services compliance, preferably within consumer lending, banking, credit, fintech, or another highly regulated financial-services environment. Demonstrated experience writing, reviewing, implementing, and maintaining compliance policies and procedures. Demonstrated experience developing and delivering compliance training to employees at multiple levels of an organization.

Strong knowledge of federal and state consumer lending laws and regulations. Excellent legal and regulatory analysis, writing, editing, communication, organization, and project-management skills. Ability to interpret complex requirements and convert them into clear, practical business processes and controls.

Ability to influence stakeholders and work effectively across business, product, operations, legal, risk, and compliance functions. What would make you stand out: Ten or more years of progressive compliance experience, including substantial experience supporting consumer lending products and processes.

Experience across a broad range of closed-end and open-end consumer lending products, such as installment loans, credit cards, retail installment contracts, lease-to-own financing, or other consumer credit products. Demonstrated experience leading an enterprise-wide compliance policy, procedure, and training program.

Certified Regulatory Compliance Manager (CRCM), another comparable professional compliance certification, or Juris Doctor is preferred. Fair Lending Program and model risk management experience will be viewed favorably.