Director, Customer & Growth Business Transformation Lead
- Pay
- $134,000 – $269,000 per year
- Location
- New York City, NY
- Listed
- 12 days ago
What You'll Do
- Greet visitors, residents, and prospective families with professionalism and warmth
- Answer and route calls promptly, taking accurate messages
- Provide community overviews and support the Sales team with inquiries
- Assist with move-in preparations and marketing materials
- Maintain a welcoming front desk and Bistro area
- Support recruitment efforts and administrative data entry
- Manage appointments, mail distribution, and resident rosters
- Monitor safety protocols, visitor sign-in, and emergency procedures
- Process meal tickets and assist with basic office tasks
You serve as the face of the community-ensuring every interaction reflects Sunrise's hospitality and service standards.
What We're Looking For
- High School Diploma/GED
- Strong customer service and communication skills
- Organized with excellent time management and follow-through
- Comfortable multitasking in a fast-paced environment
- Proficiency in Microsoft Office and basic computer systems
- Ability to maintain professionalism and confidentiality
Front Desk Concierge - Lead Hospitality with Purpose
Front Desk Concierge | Senior Living Administration
Pay Range
17.15 - 21.45
Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals - at work and in your life.
Benefits
We also offer benefits and other compensation that include:
- Medical, Dental, Vision, Life, and Disability Plans
- Retirement Savings Plans
- Employee Assistant Program / Discount Program
- Paid time off (PTO), sick time, and holiday pay
- myFlexPay offered to get paid within hours of a shift
- Tuition Reimbursement
- In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee's position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program.
- Some benefits have eligibility requirements
Apply today to learn why Sunrise Senior Living is a certified Great Place to Work®
Why Join Sunrise Senior Living
At Sunrise Senior Living, we believe meaningful work starts with purpose. Our team members are passionate about making a positive difference in the lives of residents every day.
As a Concierge, you create the first impression of Sunrise-welcoming residents, families, and visitors while ensuring a warm, safe, and organized community experience.
Equal opportunity and legal notices
Sunrise Senior Living is an equal opportunity employer and is committed to diversity and inclusion in the workplace.
From RSM's careers page, first listed on Rolev.ai on October 29, 2026. Rolev.ai is not the employer.
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Common questions
What is the salary for the Director, Customer & Growth Business Transformation Lead role at RSM?
The Director, Customer & Growth Business Transformation Lead posting at RSM states compensation of $134,000 – $269,000 per year. Final pay may depend on location, experience, and interview evaluation on RSM's official career site.
Where is the Director, Customer & Growth Business Transformation Lead job at RSM located?
This Director, Customer & Growth Business Transformation Lead position at RSM is located in New York City, NY. Always check RSM's application page for specific state eligibility or relocation policies.
How do I apply for the Director, Customer & Growth Business Transformation Lead position at RSM?
This listing links directly to RSM's Workday application page. You can apply directly on RSM's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Workday application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.