Director, Global Cell Therapy Commercial Operations

About the role

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

• Job Function: Marketing
• Job Sub Function: Strategic Marketing
• Job Category: Professional

All Job Posting Locations: Raritan, New Jersey, United States of America

About the role

Janssen Global Services is recruiting for a Director, Global Cell Therapy Commercial Operations. This role supports critical priorities across the cell therapy business, enabling operational readiness, execution, and continuous improvement across global markets and cross-functional teams.

About the role

The role is intentionally broad in scope, spanning launch readiness, ongoing operations, and strategic transformation initiatives to support evolving business needs. The successful candidate will operate in a highly dynamic environment, partnering across regions and functions to deliver a seamless customer and patient experience

Key Responsibilities

• Champion operational excellence, process innovation, and future-readiness for current and future cell therapy platforms; benchmark best practices across regions and competitors to inform improvements
• Lead cross-functional process improvements across regions to improve the end-to-end customer experience
• Coordinate commercial input into process and ecosystem changes, including chain of identity/chain of custody solutions, in partnership with global, regional, and local teams
• Define, track, and share operational KPIs with key stakeholders; align priorities, responsibilities, and execution plans with agreed objectives and key results (OKRs)
• Develop and execute market-readiness strategies and tactics for current and future indications of the cell therapy platforms
• Serve as IT business owner as needed, advocating for customer needs and partnering with IT to streamline operations and improve scheduling, data, and user interfaces as new countries launch
• Develop and execute strategies, assets, and tactical plans in close partnership with key internal stakeholders; share learnings across regions to support consistent, scalable operations

Qualifications

• Bachelor’s degree required; advanced degree preferred
• 10+ years in pharmaceutical or biotech, with strong commercial experience (sales, marketing, or analytics)
• Experience partnering with commercial teams to drive business outcomes
• Strong analytical skills with ability to translate data into action
• Experience leading cross-functional initiatives across global or regional teams
• Ability to operate in fast-paced, ambiguous environments
• Strategic thinker with a strong execution focus
• Strong communication and stakeholder management skills

Preferred Experience

• Experience in oncology, hematology, or cell therapy
• Experience supporting commercial planning or business planning processes
• Familiarity working across market access, supply, medical
• Experience working with external alliances or partnerships
• Exposure to process improvement or operational transformation

Additional information

Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center () or contact AskGS to be directed to your accommodation resource.

Preferred Skills

Brand Marketing, Brand Marketing, Brand Positioning Strategy, Business Alignment, Business Storytelling, Business Valuations, Consulting, Critical Thinking, Cross-Functional Collaboration, Customer Intelligence, Data Analysis, Data-Driven Decision Making, Digital Strategy, Execution Focus, Financial Analysis, Go-to-Market Strategies, Industry Analysis, Market Research, Negotiation, Problem Solving, Product Development Lifecycle, Product Portfolio Management, Product Strategies, Program Management, Strategic Thinking {+ 1 more}