Director, Guaranteed Asset Protection

About the role

The Director-GAP has full ownership and accountability for the strategic oversight, operational execution, and performance of the Guaranteed Asset Protection (GAP) product line. This role is responsible for driving product strategy, leading ideation, and executing enhancements to ensure the long-term success, scalability, and competitiveness of Allied's GAP offerings. With broad decision-making authority, the Director independently manages the product roadmap, ensures regulatory compliance, and oversees end-to-end operational delivery across all platforms and channels.

The Director leads a team responsible for executing the day-to-day operations of the GAP product, ensuring alignment with strategic objectives and client expectations. The position oversees all functions related to program setup, system configuration, claims support, and client implementation.

Acting as the central point of contact for all things GAP, the Director works cross-functionally with Legal, Sales, Product, Claims, and Technology teams-as well as GAP carriers-to deliver compliant, efficient, and client-centric solutions. The Director governs the design and execution of programs, steers system enhancements (including iQQ and PIMS), and resolves complex client challenges with a strategic and proactive approach. The Director has responsibility for ensuring the revenue and expense targets are attained and will provide financial reporting to senior and executive management.

Job Duties and Responsibilities

Oversee Product Design and Compliance

• Own the long-term strategic vision and multi-year roadmap for the GAP product line, identifying growth opportunities, competitive positioning strategies, and new market expansion initiatives.
• Ensure product is designed to meet market demands and fulfills all state and federal compliance requirements.
• Establish and maintain executive-level relationships with carriers, administrators, and strategic partners to evaluate product design, ensure alignment with market demands, and support future growth initiatives. Lead negotiations related to pricing, carrier filings, service expectations, and market expansion opportunities.
• Coordinate with Allied Legal department to monitor, research, and communicate compliance requirements of the product and how it can be offered by financial institutions.
• Develop and provide compliant GAP Waiver Addendum forms and training material to FI clients.

Personnel and Administration Management

• Provide leadership and strategic direction for the GAP department, ensuring alignment with organizational objectives and product growth strategies.
• Oversee department performance, establishing goals, metrics, and accountability measures to drive operational and financial results.
• Develop and mentor leaders and team members, ensuring succession planning, talent development, and organizational readiness.
• Drive operational excellence through process improvement initiatives, cross-functional coordination, and strategic problem-solving.
• Provide oversight of client service, pricing administration, premium accounting, and remittance processes to ensure operational accuracy, financial integrity, and high-quality client experience.

Fiscal Management

• Develop and manage the annual budget for the GAP product line, ensuring alignment with strategic objectives and financial targets.
• Monitor revenue and control expenses to adhere to established budget.
• Prepare monthly financial and activity reports including lender and broker profit sharing.
• Analyze account-level profitability, market conditions, and program performance to recommend pricing, commission, and product strategy adjustments.

Sales Support

• Serve as the executive GAP subject matter expert in sales presentations and account implementations as requested by Sales via Team or conference calls.
• Work with the field to identify sales opportunities and provide data and materials as needed.
• Provide strategic guidance on pricing, product positioning, and program design to ensure profitable and competitive solutions for clients and prospects.
• Oversee development of RFP responses, sales materials, and product-related communications to ensure consistency, accuracy, and alignment with business objectives.

System Development and Support

• Ensure thorough development and testing of system enhancement as they apply to POS technology systems.
• Oversee that lender program features and pricing are set up correctly to accurately quote and sell the product to consumers.
• Partner with Technology, Product, and Operations teams to prioritize and implement enhancements across GAP technology platforms.

Qualifications

• Bachelor's degree in Business Administration, Finance, Accounting, Marketing or other related major, or equivalent combination of education and experience.
• 8-10 years of work-related experience required.
• 3-4 years of leadership experience required.

Additional information

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

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Pay and benefits

We offer our employees a robust compensation package! Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% company-paid life and disability coverage, 401k options with company match, three weeks PTO by the end of the first year and much more. Allied proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels. Our diverse business portfolio allows employees broad career options with the advantage of staying with the same organization.

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