Director, Investor Relations Operations

Bain Capital Overview

Bain Capital, LP is one of the world's leading private multi-asset alternative investment firms with approximately $230 billion of assets under management that creates lasting impact for our investors, teams, businesses, and communities in which we live.

Since our founding in 1984, we've applied our insight and experience to organically expand into several asset classes including private equity, credit, venture capital and real estate across multiple sectors, industries and geographies. We leverage our shared platform to capture cross-asset class opportunities in strategic areas of focus.

With offices on four continents, our global team aligns our interests with those of our investors for lasting impact.

Key Responsibilities

• Oversee Investor Relations Operations Onboarding activity
• Lead, develop and manage the onboarding function while coordinating seamlessly with internal stakeholders, including, external legal counsel, trading counterparties, administrators and custodians
• Manage high-level projects with key internal stakeholders in a knowledgeable and clear way
• Maintain investor account information in the CRM database
• Respond to daily investor inquiries related to fund closings, transfers of partnership interest and non-traded liquid product
• Ensure clients receive the highest level of service in response to any query or interaction
• Review onboarding of new subscriptions to funds and client information in CRM database
• Navigate and execute complex, high-priority ad-hoc requests with speed and precision

General Qualifications

• 10-12 years of experience in Investor Onboarding and Retail Alternative Investments Industry
• Retail experience with wirehouses, RIAs and platforms
• Ability to prioritize responsibilities and work under strict deadlines
• Detail-oriented, analytical skills, strong interpersonal skills, and rigorous work ethic are prerequisites.
• Previous management experience and strong client service
• Excellent written and verbal communication skills
• Problem solver who can prioritize multiple tasks, shift priorities with changing demands and meet deliverables in a deadline-oriented environment
• Strong interpersonal skills and ability to interact with investors as well as cultivate relationships with personnel across the firm
• Self-starter with strong project management and follow through skills
• Experience in Salesforce preferred and proficiency with Excel, Word and MS Office
• Working knowledge of AI tools, with a genuine enthusiasm for leveraging emerging technology to drive efficiency

Compensation

Expected Annual Base Salary $155,000 - $175,000

Actual base salary will be determined by a wide range of factors including but not limited to role, function, level, experience, qualifications and geographic location. In addition to a competitive base salary, this position may be eligible for a discretionary annual bonus based upon factors such as individual impact, team and firm performance. Bain Capital offers a competitive benefits package designed to support employees' health, financial security, family needs, and overall well-being.