Director, IT Program Management

About the role

Baystate Health, a nationally recognized leader in healthcare quality and safety, is seeking a strategic, forward-thinking Director, IT Program Management to lead the continued evolution of our enterprise IT transformation and portfolio management capabilities in Springfield, MA.

This is an exciting opportunity for an experienced leader to strengthen how technology initiatives are evaluated, governed, prioritized, and delivered across a complex healthcare organization.

Responsibilities

The Director of IT Program Management will oversee the operations, processes, tools, and reporting that provide an integrated view of Baystate Health's enterprise IT portfolio. Working across clinical, business, digital, data, infrastructure, cybersecurity, and technology functions, this leader will bring greater transparency, accountability, and alignment between technology investments and organizational priorities.

Key Responsibilities

• Lead IT Transformation Operations: Direct the day-to-day operations and continued development of the IT Transformation Office, establishing scalable processes, standards, controls, and service expectations across the enterprise IT portfolio.
• Drive Enterprise Intake & Demand Management: Oversee the intake process for new technology requests, ensuring submissions are consistent, complete, and prepared for appropriate governance review.
• Enable Strategic Governance: Partner with executive leaders and governance bodies to develop decision materials, recommendations, agendas, action plans, and escalation processes that support transparent and timely decision-making.
• Oversee Enterprise Portfolio Management: Maintain an integrated view of technology initiatives across clinical, business, digital, data, infrastructure, and cybersecurity functions to improve visibility, alignment, sequencing, and accountability.
• Strengthen Resource & Capacity Planning: Partner with IT leaders to identify resource constraints, competing priorities, skill gaps, and delivery risks to support informed planning and realistic commitments.
• Optimize ServiceNow Portfolio Management: Own ServiceNow Strategic Portfolio Management processes, workflows, data standards, dashboards, and reporting to ensure accurate, timely, and actionable portfolio information.
• Deliver Executive Reporting & Insights: Develop portfolio dashboards, performance metrics, ITTO scorecards, and executive reports that communicate progress, financial readiness, risks, dependencies, outcomes, and areas requiring leadership attention.
• Support Financial & Vendor Governance: Ensure project owners provide the financial information and documentation needed for governance review. Coordinate vendor and procurement-related requests through established intake and approval pathways.
• Lead Stakeholder Engagement & Communications: Oversee portfolio communications, leadership briefings, IT updates, newsletters, and feedback mechanisms to promote transparency, engagement, and organizational alignment.
• Build Strategic Partnerships: Develop trusted relationships across executive leadership, clinical and operational teams, IT, finance, procurement, human resources, vendors, and governance stakeholders.
• Champion Continuous Improvement: Identify opportunities to streamline processes, strengthen controls, improve adoption, and advance the maturity of enterprise transformation capabilities.
• Develop High-Performing Teams: Recruit, lead, and develop a team of approximately three to five professionals supporting portfolio management, reporting, communications, and transformation office operations.
• Promote Compliance & Accountability: Ensure adherence to enterprise policies, security requirements, data governance standards, regulatory obligations, and applicable change management practices.
• Perform other duties as assigned.

Schedule

• Full-time

Location

• 1 Monarch Place
• Springfield, MA
• Hybrid work opportunity - 1-2 times a month on-site required depending on priorities
• Candidate must live in approved remote state - AZ, CT, FL, GA, KS,MD, MA, MI, MS, NH, NC, OH, PA, RI, SC, TN, TX, VT

Qualifications

• Bachelor's degree, required
• Master's degree in Business Administration, Healthcare Administration, Information Technology, or a related field, preferred
• 8-10 years of relevant experience in healthcare IT, enterprise portfolio management, transformation, governance, strategy execution, project/program management, or a related discipline, required
• At least 5 years of progressive leadership experience.
• Experience leading an enterprise IT Transformation Office or Portfolio Management Office within a complex healthcare system, strongly preferred
• Experience implementing or administering ServiceNow Strategic Portfolio Management.
• Demonstrated experience supporting executive governance, enterprise demand prioritization, resource capacity planning, and portfolio financial reporting.

Education: Bachelors Degree (Required)

Certifications: Project Management Professional (PMP) - Other

Compensation

Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

Minimum - Midpoint - Maximum $210,641.00 - $242,112.00 - $286,249.00