Director KEP Recruiting

About the role

Together we change lives.

Kelly is a team of experts driven by our belief that the impact of the right person in the right job is limitless.

No matter where you are in your career journey you can apply your knowledge and passion to move people, organizations, and communities forward. You'll have opportunities to grow your expertise and capabilities, both professionally and personally. As a team we celebrate inclusion, caring and collaboration. As a company we value your contribution, we work with integrity, and we always put people first - so your impact really will change lives.

Our Recruiting Director for Kelly Enterprise & Emerging Partnerships (KEP) leads the recruitment organization responsible for delivering talent to Kelly's portfolio of top clients. Reporting to the Vice President of P&I Recruitment, this leader owns the full talent delivery lifecycle: attraction, sourcing, screening, and placement. They lead an organization of 60+ managers and recruiters and partner closely with delivery teams to meet client commitments.

As a strategic role, the Director builds recruitment plans aligned to client and business objectives, drives operational excellence and continuous improvement across the recruiting function, and serves as a trusted voice with client leadership, both at existing accounts and with prospective clients.

Key Responsibilities

Talent Delivery & Recruiting Leadership

• Lead and manage delivery of talent to KEP's portfolio of top clients, ensuring quality, speed, and consistency.
• Oversee talent attraction, sourcing, screening, and delivery strategies across the recruiting organization.
• Create and execute recruitment plans tailored to client needs, workforce demand, and market conditions.
• Manage the recruiting funnel from sourcing through placement, monitoring conversion rates, pipeline health, and time to fill, and take action to remove bottlenecks and ensure consistent delivery.
• Partner with delivery teams to forecast demand, align capacity, and resolve delivery challenges.
• Hold the recruiting organization accountable for performance, results, and client satisfaction.

Client & Stakeholder Engagement

• Participate in strategic client communications, including business reviews, planning sessions, and executive-level conversations.
• Travel to client sites to build relationships, understand talent needs, and strengthen partnerships.
• Support business development by meeting with prospects and presenting Kelly's recruitment capabilities and delivery model.

People Leadership

• Lead, coach, and develop a team of 60+ managers and recruiters.
• Set goals, define performance expectations, and build a high-performing, accountable team culture.
• Develop departmental plans, including business and organizational priorities, with decisions guided by resource availability and organizational objectives.
• Facilitate training and development programs to upskill employees in recruiting best practices and process excellence methodologies and tools.

Process Excellence & Continuous Improvement

• Develop and implement strategic process improvement initiatives to enhance operational efficiency and effectiveness.
• Lead cross-functional teams to identify, analyze, and resolve process bottlenecks and inefficiencies.
• Collaborate with senior leadership to align process excellence strategies with organizational goals and objectives.
• Design and oversee process mapping and documentation to ensure clarity and standardization.
• Conduct regular audits and assessments to monitor compliance with established processes and identify areas for improvement.
• Drive adoption of best practices and industry standards to elevate service delivery quality.
• Develop and manage key performance indicators (KPIs) to measure process performance and drive continuous improvement.
• Lead change management initiatives to ensure smooth transitions and minimize disruption during process transformations.
• Foster a culture of continuous improvement by encouraging innovation and collaboration across the organization.

Knowledge, Skills & Experience

• 10+ years of progressive experience, including leadership of people managers and/or a professional staff
• Demonstrated accountability for the performance and results of multiple related teams
• Experience developing departmental plans, including business and organizational priorities, and making decisions within resource and organizational constraints
• Background in high-volume recruiting, staffing, or talent acquisition delivery is required
• Strategic thinking and problem-solving skills to identify and address complex process inefficiencies
• Strong leadership and influencing skills to drive cross-functional teams and stakeholders
• Excellent communication and presentation skills to articulate process improvements and gain buy-in, including with client executives
• Ability to manage and prioritize multiple projects and initiatives in a fast-paced environment
• Strong analytical and critical thinking skills to evaluate data and make data-driven decisions

Travel: Regular travel to client sites and prospect meetings

Pay and benefits

The annual base pay for this position is listed below. Final compensation will be based on experience and may vary by geographic location.

$120,075.00 - $160,100.00

Total compensation package including benefits as applicable to the position - understanding that each person has unique professional and personal needs focused on your total well-being. Explore our range of benefits at: Kelly Services | People Regular Staff