Director of Aftermarket

About the role

Join ProMach and shine. Whether you're creative, strategic, persuasive, or mechanically inclined, there's a place for you here. Be a problem-solver, a closer, a futurist - whatever drives you.

At ProMach, you'll be challenged and rewarded as you help improve packaging performance and shape the future of automation. And we'll be proud to have you on the journey.

Do we have your attention? Keep reading.

Provide strategic leadership with accountability for a $12M+ aftermarket business. The Director of Aftermarket will lead a team of service technicians and customer service representatives to deliver exceptional responsiveness, reliability, and value to our customers. The ideal candidate combines collaborative leadership, strong commercial acumen, and technical understanding with a passion for continuous improvement and customer success.

Key Responsibilities

Strategy & Growth

• Develop and execute a comprehensive aftermarket growth strategy across parts, service, and technical support aligned with company objectives.
• Own the full Aftermarket P&L, including budgeting, staffing, and pricing decisions to achieve revenue and margin targets.
• Drive customer retention and recurring revenue through preventive maintenance, rebuilds, upgrades, and lifecycle programs.

Operations & Customer Experience

• Oversee quotation and order management, RMA, logistics, and billing for accuracy and timeliness.
• Establish and monitor KPIs and best practices for customer care, service scheduling, and fulfillment to deliver a consistent, world-class experience.
• Collaborate cross-functionally with Production, Supply Chain, Engineering, and Marketing to resolve recurring issues, address obsolescence, and drive design improvements.
• Champion Lean practices and continuous improvement to enhance productivity, responsiveness, and cost performance.

Leadership & Team Development

• Build, mentor, and empower a high-performing team that exemplifies safety, professionalism, accountability, and customer focus.
• Foster a proactive customer engagement model with structured escalation and resolution protocols.

Qualifications and other requirements

• 8+ years of progressive experience in Aftermarket, Service, or Commercial roles.
• 3+ years in a leadership role.
• Strong understanding of mechanical/electrical equipment, parts manufacturing, and service delivery models.
• Excellent leadership, communication, and influence skills across functions with strong customer presence and poise.
• Proven success in driving revenue growth and improving margins in a service-oriented business.
• Demonstrated ability to lead teams through change, build customer trust, and implement process improvements.
• Proficiency with ERP and CRM systems (e.g., Syteline, Salesforce) and Microsoft Office.
• Familiarity with Lean, Six Sigma, or continuous improvement methodologies.
• Willingness to travel as needed.
• Experience in automated industrial equipment or packaging machinery strongly preferred.

What's in it for you?

• There's no monopoly on innovative ideas or limits to how far you can advance with our team.
• We offer an open, communicative environment that fosters individual initiative.
• We pride ourselves in being a company where people are happy and choose to build a career.

In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits - you are eligible on your first day of employment!

• Please note that the pay ranges listed on external job boards, outside our posting details, do not accurately reflect our internal compensation ranges.
• Pro Mach, Inc. was named to the Inc. 5,000 list of the fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities.

We have the rewards, opportunities, and the market strength of a large organization combined with the entrepreneurial culture of a small, fast-paced company. You will enjoy the benefits of working with a growing company that competes globally, with the personal touch and feel of a smaller company where you can make an impact every day.

#REN #INREN