Director of Claims

About the role

As the Director of Claims, you will play a pivotal role in overseeing and directing the claims management process for our Master Policy TLL and Contents Claims. You will be responsible for leading a team of claims adjusters, ensuring compliance with regulations, and handling complex claims and disputes. This position requires a blend of leadership skills, extensive claims adjustment experience, and a deep understanding of claims regulations and processes.

What you'll do

Leadership and Team Management

• Lead, mentor, and manage a team of claims adjusters handling Master Policy TLL and Contents Claims.
• Foster a collaborative and high-performance work environment.
• Provide ongoing training and development opportunities to team members.
• Claims Management: Oversee the adjustment, processing, and resolution of complex claims.
• Ensure all claims are handled in accordance with regulatory requirements and company policies.
• Review and approve claims decisions and settlements.

Regulatory Compliance

• Maintain a strong understanding of claims regulations, including notices, payments, and processing.
• Ensure compliance with state and federal regulations and guidelines.
• Stay updated on changes in regulations and implement necessary adjustments to procedures.
• Dispute Resolution: Handle complex claim disputes and escalate issues as necessary.
• Manage DOI complaints, ensuring timely and effective resolution.
• Represent the company in depositions and other legal proceedings as required.

Department Development

• Develop and implement strategies to improve departmental efficiency and effectiveness.
• Build and maintain strong relationships with external partners and stakeholders.
• Analyze and report on claims trends, performance metrics, and opportunities for improvement.

Qualifications

• Bachelor’s degree in Business Administration, Insurance, Risk Management, or a related field; advanced degree or professional certifications (e.g., CPCU, AIC) preferred.
• Minimum of 7-10 years of experience in claims adjustment, with at least 3-5 years in a managerial role. Experience may be substituted for education requirements.
• Demonstrated experience managing a team of claims adjusters.
• Strong understanding of claims regulations, notices, payments, and processing.
• Proven track record in handling claim disputes, DOI complaints, and legal depositions.
• Excellent leadership, communication, and interpersonal skills.

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