Director of Client and Clinical Services

About the role

Since 1984, Larkin Street Youth Services has helped more than 75,000 young adults in San Francisco with outreach, shelter, housing, education, employment, healthcare, and other services.

Today, Larkin Street Youth Services is the largest provider of housing and services to homeless youth in the Bay Area. We serve 1,500 youth annually, operating or partnering to provide more than 500 emergency shelter, transitional, supportive, and subsidy-based housing beds at several unique sites across San Francisco.

Working at Larkin Street, no matter what department, means making a real difference in the lives of young people experiencing homelessness. Our team is skilled, diverse, and passionate. Our culture encourages achievement and professional development, as well as teamwork and self-care. Our focus is always on the young people at the heart of our mission and to nurture potential, promote dignity and support bold steps by all.

What You'll Do

The Director of Client & Clinical Services will provide clinical and administrative supervision to Wellness clinicians & interns, and will oversee referrals and assignment of clients, coordinate resource linkages, and perform administrative tasks related to daily program operations for the overall Wellness Department.

In collaboration with the Division Director of Client & Clinical Services, the Director of Client & Clinical Services will provide clinical consultation to program staff and Leadership to deepen staff use of best practices across Larkin Street, including utilizing strengths based approaches, Trauma-Informed Care, Harm Reduction, and Restorative Practices to address mental health and/or substance use challenges when serving unhoused and/or marginally housed Transitional Age Youth (TAY).

This position is full-time and eligible for full-benefits.

Your responsibilities

• Manage and triage waitlist for Wellness clinical services and match client referrals to Wellness clinicians and interns.
• Provide clinical and/or administrative supervision, including weekly individual and/or group supervision, to Wellness clinicians and interns, and non-clinical staff, as needed.
• Update and distribute monthly Wellness and Harm Reduction newsletters to staff across Larkin Street regarding best practices, including highlighting of key community and resource updates.
• Provide 1:1 clinical consultation to program staff and Leadership, and facilitate Collaborative Case Conferences to assist in determining next steps for clients presenting with mental health and/or substance use challenges.
• Assess training needs and lead trainings on a range of clinical topics relating to mental health and/or substance use challenges, harm reduction, and best practices for serving Transitional Age Youth (TAY) communities, as needed.
• Work with Division Director of Client & Clinical Services to ensure effective coordinated service delivery, grant and contract compliance, and fiscal responsibility.
• Develop and sustain partnerships, including promoting contacts, working relationships, and cooperative programs between Larkin Street's Wellness Department and other organizations involved in mental health, substance use, and harm reduction services serving TAY and adults, including with SFDPH, CBOs, and key providers in the TAY and Adult Systems of Care.
• Monitor and approve clinical notes, audit files, and complete general administrative tasks, with NO Medi-Cal billing required.
• Oversee the creation and ongoing maintenance of harm reduction kits for program sites and ensure appropriate data collection and tracking adhering to internal agency policies and procedures.
• Promote collaboration and cross-training among teams throughout the agency.
• Serve on the On-Call Clinical Consultation rotation.
• Ability to travel independently throughout the community to Larkin Street's various program and partner agency sites.
• Actively participate in Diversity, Equity, and Inclusion (DEI) work within the agency, along with managing programs with a lens on DEI.
• Strong Commitment to the agency and philosophy of Larkin Street Youth Services.
• Maintain an awareness of the agency's mission and work to promote the positive individual and social change goals it embodies.
• Maintain a creative, teambuilding, cooperative approach to job performance and seek to bring a constructive, problem-solving orientation to all tasks using diversity, equity, and inclusion and restorative practice lens.
• Maintain professional standards of performance, demeanor and appearance at all times.
• Perform tasks and responsibilities in a complete and timely manner, complying with agency policies and standards and conforming to scheduling requirements of this job description and program.
• Exercise discretion and professional judgment at all times, keeping with the responsibilities carried personally and by the agency for the care and welfare of the youth we serve.
• Actively strive to upgrade professional skills through engaging in appropriate professional training and experience.
• Other duties as assigned.

Who You Are

• Master's or Doctoral degree in Counseling, Psychology, Social Work, Social Welfare, or a closely related field.
• Current active and unrestricted California licensure in good standing as one of the following:
• Licensed Clinical Social Worker (LCSW)
• Licensed Marriage and Family Therapist (LMFT)
• Licensed Professional Clinical Counselor (LPCC)
• Licensed Psychologist
• Board-Certified Psychiatrist
• Demonstrated eligibility to provide clinical supervision in accordance with California licensing board requirements.
• Preferably licensed for a minimum of two (2) years post-licensure, or otherwise qualified to provide clinical supervision under applicable state regulations,
• Have previous experience providing consultation and support to staff, including preferably leading trainings on a range of mental health, substance use, and harm reduction topics.
• Have previous experience providing individual and group therapy, and psychoeducational groups with TAY, homeless and/or marginally housed individuals living with mental health and/or substance use challenges, and effectively utilizing crisis intervention and de escalation skills, harm reduction strategies and motivational interviewing, and working collaboratively with multi-disciplinary teams.
• Excellent written and verbal skills, including engaging with diverse audiences.
• Lived expertise relevant to the BIPOC and/or LGBTQ+ TAY we serve and are passionate about serving marginalized communities, with bilingual in Spanish being a plus.
• Work best in a hybrid, mostly on-site and in person working environment.
• Team player and self-starter, compassionate, patient, and organized.
• Proficient with Microsoft Office Suite.
• You are familiar with navigating EHR systems.

The Perks

• Competitive annual salary: $110,000-$120,000
• +$3,000 if fluent in English and Spanish
• Clipper Bay Pass - Commute for FREE!
• Choice of Kaiser and Sutter medical plans, plus dental and vision.
• Generous 3 weeks of vacation annually, plus 11 Paid Holidays and 3 Floating Holidays.
• 403(b) retirement plan with employer matching.
• Flexible spending accounts for Healthcare and Dependent Care expenses.
• Life Insurance.
• Employee Assistance Program (EAP) for counseling services.
• Health Advocate Service.
• Commuter Benefits Program.
• Paid Sabbatical following 5 and 10 years of employment.

All City and County of San Francisco employees are required to be vaccinated against COVID-19 as a condition of employment. For details on how it is applicable to your employment, please