Director of Customer Technical Support - 1021
- Location
- Moscow, ID · On-site
- Job type
- Full-time
- Level
- Director
- Listed
- 31 days ago
Skills & highlights for this role
- technical support leadership
- data-driven decision making
- cross-functional collaboration
About the role
The Director of Customer Technical Support is a strategic leader responsible for coaching and developing a high performing global technical support organization. This leader acts as a strategic partner to the SVP of Client Success and Support, guiding technical teams across the Moscow, Idaho headquarters and India based operations. The role focuses on delivering long term technical stability and excellence for a global client base.
This leader combines high impact leadership with operational expertise and data driven decision making to drive measurable outcomes. The Director collaborates cross functionally with product management and engineering to scale support operations and optimize the customer experience. A primary focus is the professional development of early career representatives and the management of a specialized part time workforce in Idaho.
From Lightcast's careers page, first listed on Rolev.ai on October 10, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
Where is the Director of Customer Technical Support - 1021 job at Lightcast located?
This Director of Customer Technical Support - 1021 position at Lightcast is located in Moscow, ID (On-site). Always check Lightcast's application page for specific state eligibility or relocation policies.
What qualifications are required for Director of Customer Technical Support - 1021 at Lightcast?
For the Director of Customer Technical Support - 1021 role, Lightcast highlights experience with technical support leadership, data-driven decision making, cross-functional collaboration. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Director of Customer Technical Support - 1021 position at Lightcast?
This listing links directly to Lightcast's Lever application page. You can apply directly on Lightcast's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Lever application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.