Director of Engineering, Payments

About the role

Since 2003, Entrata has evolved from a visionary, student-led startup into a global leader in AI-driven property management technology. Today, we power the industry's most essential operating system, serving owners and residents worldwide through a comprehensive suite of intelligent leasing, payment, and communication tools powered by cutting-edge AI.

With a proven track record of sustained growth and a global team of more than 2,200 employees, we offer the rare combination of established stability and high-velocity innovation. Recognized by the Silicon Slopes Hall of Fame and the Utah Business Fast 50, Entrata fosters a culture of radical transparency and entrepreneurial energy. At Entrata, we create an environment where different perspectives are valued and respected.

Those perspectives challenge assumptions, strengthen our decisions, and raise the bar as we reshape the global living experience through AI-powered solutions.

The Director of Engineering, Payments provides strategic leadership for the engineering organization building Entrata’s core payments platform and money-movement infrastructure across card, ACH, disbursement, ledger, and settlement workflows.

Serving as the technical authority for our regulated financial architecture, this leader brings direct experience operating within FinCEN Money Services Business (MSB) federal registration frameworks and maintaining state-level Money Transmitter License (MTL) compliance for holding and moving customer funds.

Responsibilities

• Lead, direct, and scale software engineering teams building and operating Entrata's core payment processing platforms, money movement infrastructure, and financial tech stack.
• Partner closely with Legal, Compliance, Security, and Product leadership to architect and maintain systems that strictly align with FinCEN Money Services Business (MSB) regulations and state-level Money Transmitter License (MTL) requirements.
• Oversee the technical roadmap for payment gateways, fund holding/escrow architectures, double-entry ledgering, ACH, card processing, and real-time settlement platforms designed to securely move customer funds.
• Ensure engineering platforms adhere to federal/state audit standards, automated AML/KYC workflows, transaction monitoring, PCI-DSS compliance, and reporting controls required for holding and transferring funds.
• Maintain high standards for platform availability, latency, scalability, fault tolerance, and security across all money movement services.
• Coach and develop engineering managers, staff engineers, and software teams, driving an engineering culture of technical rigor, accountability, and innovation.

Minimum Qualifications

• 10+ years of software engineering experience with 5+ years in engineering leadership roles managing multi-disciplinary engineering teams in payments or FinTech.
• Direct experience supporting or building systems for a FinCEN-registered Money Services Business (MSB) federal regulatory framework.
• Hands-on experience developing and maintaining payment infrastructure subject to state-level Money Transmitter Licenses (MTL), specifically for businesses that hold and move customer funds.
• Deep technical expertise in core payment architecture, card networks, ACH pipelines, ledger systems, reconciliation engines, and fund settlement workflows.
• Strong knowledge of security, risk mitigation, and compliance frameworks governing financial applications (PCI-DSS Level 1, SOC 2, FinCEN rules, state banking department requirements).
• Proven track record leading high-availability, mission-critical systems handling large-scale financial transaction volumes.
• Excellent communication and cross-functional leadership skills, with demonstrated experience collaborating directly with Legal, Compliance, and Risk teams.

Preferred Qualifications

• Experience building automated compliance reporting tools for state-by-state MTL maintenance, exam readiness, and regulatory audits.
• Advanced degree (BS/MS) in Computer Science, Software Engineering, or a related technical discipline.
• Experience in SaaS payment systems, PropTech, or complex multi-party B2B2C payment ecosystems.
• Background in cloud-native platforms (AWS) and modernizing legacy payment services into scalable microservices architectures.

AI & Operational Fluency

• AI Integration: Proactively leverages company-approved GenAI tools to automate routine tasks and accelerate high-value deliverables.
• Strategic Oversight: Functions as the "Human-in-the-Loop," taking full accountability for auditing AI outputs for factual accuracy, brand alignment, and the removal of hallucinations.
• Data Governance: Adheres strictly to AI security protocols, ensuring no proprietary or Personally Identifiable Information (PII) data is exposed to unauthorized models.
• Prompt Competency: Demonstrates the ability to craft clear, context-rich prompts to achieve consistent, high-quality results across various business domains.

Benefits

• Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance.
• Comprehensive medical, dental, and vision coverage, including fertility benefits, available for eligible employees and their families.
• HSA/FSA options and employer-paid disability benefits provided for eligible employees.
• Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security.
• Wellness initiatives promoting physical and mental well-being, access to an onsite gym at HQ, gym memberships, mental health resources, wellness challenges, and employee assistance programs.
• Entrata Cares programs offers opportunities for volunteerism, charity events, and giving back to our community.
• Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits.
• Bi-annual swag drops for employees
• Currently, Entrata hires in Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, Florida, Georgia, South Carolina, Ohio, Pennsylvania, and Illinois for Exempt roles and Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, and Florida for Non-Exempt roles.
• It’s a great place to work! Will you join us?