Director of Hospitality

About the role

The Director of Hospitality is responsible for the overall administration and operations of the Hotel and Food & Beverage, including all related departments, including housekeeping, retail, and casino beverage and all food outlets. This position ensures full compliance with all applicable laws, regulations, codes, and company policies and procedures while delivering exceptional guest experiences across all hospitality touchpoints.

Essential Job Functions/duties

Operational Oversight

• Coordinate and supervise departmental staff to achieve maximum room occupancy, facility cleanliness, good repair standards, and excellent customer service across all outlets.
• Oversee operations in all assigned food and beverage outlets and hotel areas.
• Implement and coordinate hotel promotions, special events, and guest experiences.
• Analyze room occupancy, operational statistics, and performance data to increase efficiency and resolve operational challenges.
• Maintain oversite of all personnel-related matters, including interviewing, hiring, training, coaching, evaluating, promoting, counseling, and discharging staff across all departments.
• Establish and administer performance and service standards for all hospitality operations.
• Represent the hospitality departments in internal and external personnel-related matters as needed.
• Assist with achieving departmental budget goals and objectives.
• Manage financial matters of assigned outlets and operational areas.
• Ensure compliance with company standards, policies, and procedures and all federal, state, and local liquor, health, and safety regulations.
• Manage oversite of all departments guest service standards and ensure proper team member coverage during peak periods.
• Ensure prompt and courteous service to customers; resolve guest complaints in a timely and appropriate manner.
• Communicate effectively, in writing and verbally, with staff, management, customers, and vendors.

Qualifications

• Minimum five (5) years of progressive senior leadership experience in hospitality operations, including multi-property or multi-unit management at the director level or above
• Proven executive leadership experience directing multiple departments, diverse teams, and cross-functional business units with P&L accountability
• Demonstrated expertise in gaming and hospitality business strategy, including casino operations, food and beverage, hotel management, and revenue optimization
• Advanced financial acumen with demonstrated success in budget development, financial forecasting, P&L management, and operational cost optimization
• Strategic vision and ability to develop and execute long-term hospitality initiatives that drive revenue growth and operational excellence
• Executive-level communication skills with ability to effectively engage with senior leadership, boards, stakeholders, and external partners
• Exceptional strategic problem-solving and decision-making capabilities in complex, multi-faceted environments
• Proven track record of leading organizational transformation, process improvement, and operational efficiency initiatives
• Expert-level knowledge of compliance frameworks, regulatory requirements, and risk management in gaming and hospitality industries
• Strategic expertise in guest experience innovation, brand positioning, and revenue management initiatives
• Proficiency with enterprise-level hospitality management systems, business intelligence tools, and financial analysis platforms
• Bachelor's degree in Hospitality Management, Business Administration, or related field; MBA or advanced hospitality certification preferred

Certification Requirements

• Must obtain and maintain all necessary executive-level licenses and certifications as required by applicable federal, state, and local regulations, including gaming licenses and liquor licenses where applicable