Director of Information Technology

About the role

Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

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At Pendry, It's All Because of YOU!

Centered in the heart of Tampa's famed downtown Riverwalk, Pendry Tampa is a beacon of the city's culture-driven future, where the best of design, art, food and travel comingle with the ease of its sun-soaked surroundings. This is where Florida takes a deep breath. Where the sparkling waterfront and warm temperatures welcome you to explore the heart of the Gulf Coast, a century of Cuban culture and the expanse of the state's brightest attractions with an eye for relaxation, repose and a pace all its own.

Pendry Tampa will introduce a new modern luxury experience to the Tampa Riverwalk area with 220 design-forward hotel guestrooms, 200 private Pendry Residences, three signature food & beverage offerings, world-class spa and fitness center, rooftop pool and a myriad of Riverwalk fronting retail and restaurant outlets alongside more than 11,000 square feet of private event space.

Summary

The Director of Information Technology will be responsible for the successful management and performance of all IT operations on the property, and for performance of all IT requirements as assigned by Corporate IT.

Essential Functions

Major areas of responsibility/ management include, but are not limited to:

• Develop, schedule, staff and lead the property IT Department to successfully provide around the clock technology support
• Implement efficient processes and procedures to effectively handle property level requests for support, and follow approved MHR procedures for escalating and coordinating with corporate IT and vendors
• Provision and resolve technology problems as requested or reported
• Implement, maintain, backup and administer all installed technology to meet vendor requirements, industry standard practices, the requirements of the property, and policies and procedures as developed by corporate IT
• Implement and adhere to all routine security and compliance requirements and documentation as required or assigned
• Administer, maintain and provide network level support for Hotel, Food & Beverage outlets, meeting events and other venues. Ensure functional integration of network and database server software and LAN hardware/software components
• Perform fault isolation, problem determination and problem resolution of standard set network and serve problems to ensure proper integration of software and hardware components
• Recommend appropriate action where performance is below objective or where capacity may be nearing its threshold
• Install and maintain workstations and determine appropriate installation and/or upgrade schedule
• Maintain complete and thorough knowledge of new releases of network relevant hospitality systems software
• Document disaster recovery procedures and perform production turnover procedures with all applications and systems including but not limited to PMS, and relevant interfaces, HSIA, CRS connectivity, CRM Connectivity, Finance systems, POS and related workstations and printers.
• Assist in the monitoring and maintenance of process server and related network functions
• Create and implement an overall or individualized training and development plan that addresses needs and expectations of the department

Qualifications

• 7 plus years' experience in IT
• Hotel Technology applications knowledge such as Oracle Opera PMS, Micros POS, Amadeus HotSOS and Delphi S&C strongly preferred
• Microsoft desktop and server OS (Windows 7/10, Server 2012)
• VMware and VDI support and deployment
• Must be able to multi-task with ease
• Ability to prepare and analyze data, figures and transcriptions prepared on and generated by computer
• Must possess advanced computational ability and computer skills
• Budgetary analysis capabilities required

Preferred

• Bachelor's Degree preferred
• Luxury hotel experience strongly preferred
• Two years' experience at a hotel/resort preferred
• Customer service background preferred

Physical Requirements

Must be able to exert well-paced ability to maneuver between functions occurring simultaneously. Must be able to lift up to 15 lbs. on a regular basis. Requires grasping, writing, standing, sitting, walking, bending, stooping, squatting, stretching, repetitive motions, listening and hearing ability and visual acuity to fulfill tasks. Must have finger dexterity to be able to operate office equipment.