Director of Intermodal

About the role

• Schedule: Full Time
• Job Type: Hybrid
• Salary Type: Salary
• Req #: 3565

About the Role

As the Director of Operations within the Intermodal division, you will drive the strategic vision, execution, and overall workflow of multiple operational teams. Overseeing a diverse portfolio of customer accounts, you will be responsible for balancing exceptional customer service and on-time performance with operational efficiency-maximizing margins, controlling costs, and managing load volumes.

We are looking for a seasoned leader with deep intermodal knowledge who can champion employee development, foster cross-functional partnerships, and deliver an unparalleled experience that consistently meets the evolving needs of our clients.

What the Candidate Will Do

Strategic & Financial Leadership

• Review, analyze, and own all matters related to delivering measurable cost savings and containment to both the customer and Uber Freight.
• Oversee the operational strategy and ensure flawless execution.
• Retain ownership of customer service goals and conduct business reviews (creation, development, and presentation).
• Understand and apply all aspects of customer contracts to maximize ROI over the lifecycle of the partnership.

Operational Excellence

• Actively participate in new account reviews and assist the team in preparing for customer-facing meetings.
• Partner with stakeholders to standardize onboarding processes, including systems applications, SOPs, and account governance.
• Proactively identify operational bottlenecks and implement continuous improvement solutions regarding processes, cost, service, and profitability.
• Support determining eligibility for additional non-committed freight to be awarded to intermodal services and actively champion these awards.

Team Leadership & Development

• Lead efforts to hire, develop, retain, and engage a highly productive team through performance management, mentoring, and cross-training.
• Engage with the leadership team as business partners to discuss career development, current performance, and cross-functional training opportunities.
• Monitor team accountability for key job functions and administer internal performance management reports.

Customer & Partner Success

• Collaborate with commercial and client engagement stakeholders to maintain and grow Uber Freight's business, incorporating the ROI delivered to the customer.
• Build and maintain positive partnerships with carriers, ensuring strict adherence to Uber Freight processes and procedures.
• Cultivate strong internal and external relationships to drive retention, operating with a Customer Obsessed mindset to deliver exceptional outcomes.

Basic Qualifications

• 8-10+ years of dedicated experience in the intermodal transportation sector, with a strong focus on rail freight and logistics operations.
• 5+ years of proven managerial experience leading, mentoring, and developing high-performing teams.
• Strong track record in customer-facing roles, with expertise in establishing, monitoring, and optimizing Standard Operating Procedures (SOPs) and Key Performance Indicators (KPIs) to drive service excellence.
• Demonstrated experience leading and executing strategic initiatives that align operational performance with business growth goals.
• Demonstrated experience leading a team through system migrations and efficiency driving technology enhancements.

Preferred Qualifications

• Bachelor's degree in Transportation, Logistics, Supply Chain Management, or a related field.
• 5+ years of people leadership experience, specifically managing people leaders.
• 10+ years of experience in transportation and logistics operations.
• Experience managing complex customer accounts within a 3PL and 4PL environment.
• Advanced working knowledge of Tableau or similar data visualization platforms.
• Deep understanding of P&L statements, operational metrics, and financial performance management.
• Proven track record of leading cross-functional operational improvement initiatives.

Benefits & Compensation for U.S. Employees

Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.

Illinois: The target base salary is between $131,000-$152,000