DIRECTOR OF OPERATIONS GOVERNANCE AND TRAINING

About the role

Please note: You must be permanent in the Administrative Staff Analyst Civil Service title or reachable on the current Civil Service List to be eligible for this position.

The New York City Law Department seeks a highly skilled and experienced Director of Operations Governance and Training to provide strategic leadership in administrative operations, professional development, staff coaching, and agency-wide training initiatives, while also performing technical and managerial responsibilities.

Administrative Operations & Personnel Management

• Coordinate hiring and onboarding, including job posting preparation, resume review, interviews, candidate communication, and participation in Personnel hiring pools.
• Conduct new-employee orientation and serve as division liaison to Personnel, Timekeeping, Facilities, and IT.
• Facilitate Tasks & Standards, Interim Evaluations, and Annual Evaluations, including training supervisors on documentation and evaluation procedures.
• Manage division records, ensure accuracy of reporting relationships, and oversee division database maintenance.
• Oversee Timekeeping operations: assist staff, resolve payroll issues, implement schedule changes, and approve/finalize timesheets in managers' absence.
• Prepare absence/lateness documentation and conduct related meetings.
• Ensure compliance with administrative policies, staffing reviews, salary-parity assessments, and Citywide required trainings.

Training, Coaching & Professional Development

• Supervise the Training Unit and lead agency-wide training strategy, including development of standardized training plans and role-based automatic enrollment.
• Create training materials such as manuals, FAQs, and instructional guides; conduct presentations as needed.
• Evaluate software for agency use and coordinate with Personnel on training deployment.
• Provide coaching to staff and serve as liaison to the Agency Coaching Collaborative Committee.
• Manage Just-In-Time learning resources, including LinkedIn Learning; curate learning paths.
• Coordinate outside training initiatives and vendor relationships, including contractor outreach and rate tiering.
• Participate in executive-level discussions related to improving agency applications, including testing and analysis.

Information Technology & Systems Support

• Perform systems analysis across agency applications, operating systems, and software; support data-processing operations.
• Provide expertise in database management, software configuration, and adherence to agency IT standards.
• Coordinate or lead data-processing task forces and multi-unit IT projects.
• Assist in planning, organizing, and implementing revised or new application systems.
• Provide technical assistance including software troubleshooting, computer setup, and document-format resolution.
• Support users of Matter Management, Document Management, eForms, CityTime, and other agency systems.
• Contribute to application deployment strategies and provide floor support during rollouts.
• Recommend hardware, software, and system improvements.

Qualifications & Requirements

• A master's degree from an accredited college in economics, finance, accounting, business or public administration, public health, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a Juris Doctor degree from an accredited law school, and two years of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; or in management or methods analysis, operations research, organizational research or program evaluation; or in personnel or public administration, recruitment, position classification, personnel relations, labor relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management. Eighteen (18) months of this experience must have been in an executive, managerial, administrative, or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above; or
• A baccalaureate degree from an accredited college and four years of professional experience in the areas described in "1" above, including the 18 months of executive, managerial, administrative, or supervisory experience, as described in "1" above; or
• An associate degree or completion of 60 semester credits from an accredited college and six years of full-time satisfactory full-time professional experience as described in "1" above, including the 18 months of executive, managerial, administrative, or supervisory experience, as described in "1" above; or
• A four-year high school diploma or its educational equivalent approved by a state's department of education or a recognized accrediting organization and eight years of full-time satisfactory full-time professional experience as described in "1" above, including the 18 months of executive, managerial, administrative, or supervisory experience, as described in "1" above; or
• A combination of education and/or experience equivalent to "1", "2", "3", or "4" above. College education may be substituted for professional experience at the rate of 30 semester credits from an accredited college for one year of experience. However, all candidates must have a high school diploma and at least two years of experience as described in "1" above, including the 18 months of executive, managerial, administrative, or supervisory experience, as described in "1" above.