Director of Player Development
- Pay
- $82,000 – $140,000 per year
- Location
- Norfolk, us · On-site
- Job type
- Full-time
- Level
- Executive
- Experience
- 5+ years
- Listed
- 18 days ago
Skills & highlights for this role
- Casino marketing experience
- Management experience
- Employee management
- Customer relations
- Verbal and written communication
- Player tracking systems
- Microsoft Word
- Microsoft Excel
- Customer data analysis
Also useful
- Player development experience
- Experience managing groups of 10 or more individuals
About the role
Responsible for the overall management of the Player Development Department including the growth and tracking of tiered card players. Direct responsibility for growth and defection of high-end players. Oversee reinvestment rate and programs for high-end players. Establish and execute department policies and objectives in an effort to grow new and existing players. Supervise, schedule and train Hosts and VIP Services.
Monitor the use of complimentary services by staff and remain within established comp guidelines. Work with sister properties to support VIP activities. Implement programs to build staff/customer relationships including regular telemarketing and written correspondence. Establish contact quotas and measure staff activity. Achieve goals for reactivation of defected players.
Generate an increase in high-end players within the player database. Create programs aimed at increasing rated play among mid to high-end players. Oversee property's VIP program and make recommendations for changes as needed. Establish procedures to obtain and record information on customers for monthly activity reports. Communicate information concerning credit policies to customers. Plan and coordinate VIP player events.
Oversee VIP room blocks and ensure qualified players are offered appropriate programs. Provide feedback to senior management on customer preferences and expectations. Work as a team with slot operations and table games personnel to grow hi-worth customer segment. Assist property management in creating new marketing programs.
Follow established procedures to obtain and record addresses and phone numbers on new customers and maintain customer records for monthly host activity report
Qualifications & Requirements
- Minimum of five (5) years previous casino marketing experience required with a minimum of three (3) years of management experience preferably in player development.
- Strong employee management skills with prior experience managing groups of 10 or more individuals.
- Excellent verbal and written communication skills.
- Excellent customer relations' skills required with the ability to handle difficult guest situations.
- Computer literacy required with working knowledge of player tracking systems and a high skill level in Microsoft Word and Excel.
- Ability to analyze customer information and make appropriate decisions related to marketing and complimentary.
- Ability to obtain appropriate work authorization per gaming regulations.
- Other Duties as assigned by Management
About the Company
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Equal opportunity and legal notices
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
From Boyd Gaming's careers page, first listed on Rolev.ai on October 23, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
What is the salary for the Director of Player Development role at Boyd Gaming?
The Director of Player Development posting at Boyd Gaming states compensation of $82,000 – $140,000 per year. It is listed as a full-time position. Final pay may depend on location, experience, and interview evaluation on Boyd Gaming's official career site.
Where is the Director of Player Development job at Boyd Gaming located?
This Director of Player Development position at Boyd Gaming is located in Norfolk, us (On-site). Always check Boyd Gaming's application page for specific state eligibility or relocation policies.
What qualifications are required for Director of Player Development at Boyd Gaming?
For the Director of Player Development role, Boyd Gaming highlights 5+ years of relevant experience; experience with Casino marketing experience, Management experience, Employee management, Customer relations, Verbal and written communication, Player tracking systems. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Director of Player Development position at Boyd Gaming?
This listing links directly to Boyd Gaming's SmartRecruiters application page. You can apply directly on Boyd Gaming's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the SmartRecruiters application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.