Director of Product & Strategy, CXM Flex

About the role

The Director of Product & Strategy, CXM Flex will own the strategy, roadmap, and product outcomes for Quadient’s on‑premise, self‑hosted, and managed service Inspire portfolio (CXM Flex). Reporting to the SVP of Product, this leader is accountable for sustaining and modernizing a strategically important install base of enterprise customers — banks, insurers, healthcare providers, and public sector institutions — with demanding security, sovereignty, and operational requirements.

This is a high‑impact role at the intersection of mature platform stewardship and modernization. This leader will lead a small, focused Product Management team, partner closely with R&D, Customer Success, Professional Services, and Sales, and play a central role in shaping cloud migration paths, hybrid deployment models, and AI‑enabled capabilities for customers who run Inspire in their own data centers.

Strategic Responsibilities

• Define and communicate the long‑term product vision for Quadient’s on‑premise and customer‑hosted Inspire portfolio.
• Own a clear multi‑year strategy that balances investment between sustaining the current install base, modernizing the platform, and enabling well‑defined migration paths to CXM SaaS (Evolve).
• Translate enterprise customer requirements — security, data sovereignty, regulatory residency, air‑gapped environments, FIPS/FedRAMP‑adjacent expectations — into differentiated product capabilities.
• Define the position and roadmap for AI‑enabled capabilities in on‑premise and hybrid deployments, including how customers can adopt AI without compromising data residency or compliance.
• Monitor competitive dynamics in the CCM/CXM on‑premise market and position Quadient for sustained leadership.
• Represent Quadient’s on‑premise CXM strategy externally with strategic customers, partners, and industry analysts.
• Lead M&A evaluations related to CXM
• Own product P&L, with accountability for the financial outcomes of the portfolio.

Product & Platform Leadership

• Lead and develop the on‑premise CXM Product Management team, setting clear ownership across compliance, design, composition, delivery, and administration capabilities.
• Partner with the CXM On‑Prem R&D Lead to deliver a predictable release cadence, high product quality, and a healthy upgrade story for customers on long‑running production versions.
• Drive platform modernization initiatives — containerization, modern APIs, identity and SSO modernization, observability, and AI integration patterns — that work in both on‑premise and hybrid topologies.
• Define and operationalize the migration narrative and tooling that helps on‑premise customers progress to CXM SaaS at their own pace.
• Establish strong product management practices around backward compatibility, deprecation policy, and long‑term support commitments.
• Integrate insights from Customer Success, Professional Services, and Support into product prioritization.

Business & Market Impact

• Protect and grow on‑premise ARR, NRR, and renewal rates while contributing to overall Quadient cloud transition goals.
• Partner with Sales, PMM, and Customer Success to deliver clear positioning, competitive enablement, and high‑confidence renewal motions.
• Support enterprise sales engagements, strategic account expansions, and major RFP processes that require an on‑premise or hybrid deployment option.
• Strengthen Quadient’s standing in analyst evaluations across the CCM and CXM categories, particularly for regulated and sovereignty‑sensitive segments.

Qualifications

• 12-15+ years of product management experience in enterprise software or SaaS, with at least 7 years leading product managers.
• Deep expertise in Customer Communications Management (CCM), Customer Experience Management (CXM), enterprise content, document composition, or adjacent regulated‑communications domains.
• Proven experience managing the product lifecycle of a mature on‑premise or self‑hosted enterprise platform, including versioning, deprecation, and long‑term support.
• Strong technical fluency with enterprise architecture, APIs, identity, deployment topologies (on‑prem, private cloud, hybrid), and security/compliance requirements.
• Track record of successfully guiding customers and product lines through cloud migration without disrupting strategic accounts.
• Exceptional executive communication and stakeholder leadership skills.
• Experience in regulated industries such as financial services, insurance, healthcare, or government is strongly preferred.

Success in the Role

Success in this role will be measured by the health of the on‑premise CXM install base (renewals, NRR, customer satisfaction), predictable roadmap execution, measurable progress in modernizing the platform and enabling AI‑enabled capabilities, the volume and quality of CXM Flex → CXM SaaS migrations, and the development of a strong, focused Product Management team.

Additional Information: Rewards & Benefits

• Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
• Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
• Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
• Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
• Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

Smart Work at Quadient

At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together.

Be yourself at Quadient