Director of Rooms

About the role

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe.

Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services.

With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

Job Summary

The Director of Rooms forms part of the Hotel Executive team who works collectively to make strategic and operational decisions for the Hotel. The Director of Operations will oversee the front office, security, bell, valet, and housekeeping departments.

Specific Duties and Responsibilities

• The Director of Rooms is responsible for providing all guests with exceptional service while maximizing room revenue and productivity.
• Ensure total compliance with standards of operation.
• Keep all departments updated on changes and additions with well-written and verbal communications.
• Work in conjunction with Sales and Reservations to ensure maximum hotel occupancy.
• Supports and creates programs and initiatives that encourage employee development, training, and career growth within the Rooms Division.
• Develops relationships with return guests, group contacts, and other guests to provide personalized service.
• Resolves customer complaints by handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Keep a flexible schedule to accommodate the workload around the arrival and departures of hotel guests.
• Meet weekly with the Front Office Manager to discuss topics of mutual concerns.
• Routinely inspects all areas of responsibility.
• Supervise daily room blocking.
• Supervise updating of the Guest History program and educate each department about their need to be involved.
• Perform additional duties as requested by the General Manager.

Compensation

• Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.