Director of Sales Development & Training

About the role

Ethos is looking for an exceptional sales leader to architect the development system for the next generation of Insurance Sales Agents. This role will partner with sales leaders to develop Ethos' training, coaching, and script strategy across multiple direct to consumer sales verticals at Ethos.

This role will partner with Sales and Product leaders to develop best in class sales strategies, test new concepts, and evolve how Ethos Agents engage with customers. The right candidate will have unparalleled sales acumen, the ability to translate that into dynamic sales training, and passion to develop a system to motivate Agents to excel at their role.

Success in this role will drive the improvement across the entire Direct to Consumer, improving customer experience, developing agents into top performers, and turning managers into real coaches, shaping how the entire sales org grows and improves over time.

What You'll Own

• Sales Strategy and Script Ownership - This role will own the scripts and will work with sales leaders and product to develop, evolve, and improve sales scripts across every vertical.
• AI-Powered Sales Enablement - Build AI tools that assist Agents real-time during calls, optimizing interactions to drive higher conversion rates.
• AI Call insights - Partner with Sales Strategy and Operations team to develop a world class Agent performance tracking suite using AI transcription analysis and script adherence tools.
• Testing & Experimentation - Run structured pilots and A/B script tests. Build and own the tools that measure script adherence and methodology compliance. Treat the script like a product - always being tested, always improving.
• Agent Development - Build the onboarding curriculum and ramp process for new agents across all verticals. Own remedial training for underperforming reps and design coaching programs that take individually strong talent and systematically make them better.
• Manager Development - Build the programs that make managers effective coaches, not just script enforcers. Help establish an "Ethos Management Philosophy" to develop the careers of our managers and supercharge our Sales organization.
• Cross-Functional Influence - Partner directly with Product and sales leadership to shape what gets sold and how it's positioned. Bring the sales floor voice into product pricing conversations, and relay product changes back to the sales team effectively.

What Success Looks Like

• Script iteration and testing produce a measurable, attributable lift in conversion
• An AI-enabled call insights platform is live and adopted, giving leadership real-time visibility into agent performance and script adherence without relying on manual call review.
• New agent ramp time and performance improves with a clear, repeatable curriculum
• The training and enablement system with clear playbooks, tools, and processes
• A structured and measurable manager coaching system that is running org-wide

Who You Are

• AI Native builder looking to revolutionize the way Sales teams are developed and trained
• You've built or scaled a sales training/enablement function before, ideally inside a high-velocity, script-driven, or regulated sales environment
• You think like a scientist about scripts - you form a hypothesis, test it, measure the result, and iterate, rather than relying on gut feel or seniority to decide what changes.
• You thrive in environments where you partner closely with sales leaders to shape and execute new strategies
• You're energized by ownership, not just autonomy - you're comfortable making bold bets on scripts and strategy

#LI-Remote ##LI-EO1

Pay and benefits

The US national base salary range for this full-time position is $140K-223K. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Please note that the compensation details listed in US role postings reflect the base salary only and do not include applicable bonus, equity, or benefits.

Don't meet every single requirement? If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace.

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Recruitment Notice: Please be aware of recruitment scams. All legitimate communication from our team will only come from email addresses ending in @ethos.com or @getethos.com.

We will never ask for payment, banking details, or sensitive personal information during the hiring process. If you are contacted by someone claiming to represent us from a different email address, please treat it as fraudulent.