DIRECTOR OF SUPPORTIVE HOUSING RE-RENTALS REFERRAL PLACEMENT

About the role

APPLICANTS MUST BE PERMANENT IN THE ADMINISTRATIVE COMMUNITY RELATIONS SPECIALIST CIVIL SERVICE TITLE, BE PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9 TITLE CHANGE. OR BE IMMEDIATELY REACHABLE ON EXAM NO. 6002

The Human Resources Administration (HRA) is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. As the largest local social services agency in the country, HRA helps more than three million New Yorkers annually through the administration of more than 15 major public assistance programs.

Housing Services Administration is a division of New York City's Department of Social Services that oversees housing stability and rehousing efforts. HSA administers rental assistance, housing supply, and placement programs to help individuals and families exit shelter, prevent homelessness, and secure safe, affordable housing across the city.

The Office of HSA-Supportive Housing and Specialized Services makes referrals and placements to more than 20,000 units of supportive housing throughout NYC. (HSA/SHSS) works closely with other divisions of HRA, with other governmental and non-governmental partners streamline processes and implement programs that will equitably, efficiently and quickly place vulnerable New Yorkers into permanent housing with supportive services so that they can gain independence and achieve stability.

Under general direction of the Executive Director for Supportive Housing Re-Rentals in the Office of Supportive Housing and Specialized Services with wide latitude for the exercise of independent judgment, initiative and decision making, the Director of Supportive Housing Re-Rentals is responsible for direct oversight of the housing coordinators in the referral unit, including the monitoring of daily program operations and contributing to program planning.

This includes monitoring client selection and referral outcomes linked to supportive housing vacancies via CAPS. The Director must also coordinate, anticipate and address bottlenecks or barriers with all relevant stakeholders including the Department of Homeless Services contracted shelter sites, supportive housing providers, government agencies and a range of community- based providers.

The Human Resources Administration (HRA) is recruiting for one (1) Administrative Community Relations Specialist - NM-II to function as the Director of Supportive Housing Re-Rentals Referral Placement Unit, who:

• Provide administrative oversight into the overall operations of the referral unit to ensure that the overall goals and activities of this unit are clear and conform to the mandates of the City, agency and applicable government regulations.
• Collaborate with the Executive Director and Assistant Deputy Commissioner to enhance protocols for the coordination, tracking, and placement of homeless households into permanent supportive housing.
• Deliver on aggressive goals and targets, directing and guiding staff in designated program areas to meet expectations through the timely production of high-quality deliverables.
• Manage relationships within HRA and with DoHMH, DHS, NYCHA, HPD, NYS agencies and supportive housing providers to ensure that accepted clients are expeditiously placed, assistance is provided for documentation gathering, and adherence to city, agency and applicable regulations and placement protocol. Generate reports regarding status of referrals, interview outcomes, and placements completed.
• Maintain consistent communication with government partners, property managers and supportive housing providers to cover policy initiatives, agency procedures and to provide directions that supports efficient and successful referral and placement process.
• Prepare comprehensive statistical and analytic reports for HRA/DSS executive leadership on the status of supportive housing referrals and placements.
• Develop and maintain controls to ensure that all accepted requests for referrals to vacant supportive housing units are assigned timely to a referral team member and fulfilled consistently to the CAPS Policies & Procedures and unit guidance. Review daily assignments, reports and databases to monitor progress of the unit as well as individual staff performance.
• Participate in key internal and external meetings and strategy sessions and oversee special projects as it relates to supportive housing. Must be able to effectively solve problems working with groups of individuals with different interests. May be required to manage multiple projects simultaneously under tight deadlines.
• Conduct regular staff meetings and training, with staff, housing providers, referring agencies and other stakeholders to ensure continuity of service; identify specific operational challenges in the short and long term and develops solutions.
• Work on the development of CAPS by proposing enhancements, participating in requirements gathering meetings, reviewing documentation, testing and submitting know issues to the appropriate channels.

Hours/Schedule: Monday-Friday 9am-5pm

Qualifications & Requirements

• A baccalaureate degree from an accredited college or university, accredited by regional, national, professional or specialized agencies recognized as accrediting bodies by the U. S. Secretary of Education and by the Council for Higher Education Accreditation (CHEA) and four years of satisfactory, full-time community liaison, community organization or community relations experience, at least two years of which must have been in a broad administrative or policy-making capacity with responsibility for planning, organizing, coordinating, developing, evaluating and/or administering a large community service program or activity; or
• A four-year high school diploma or its educational equivalent approved by a State's Department of Education or a recognized accrediting organization and eight years of satisfactory, full-time experience as described in "1" above, at least two years of which must have been in a broad administrative or policy-making capacity with responsibilities as described in "1" above; or
• Education and/or experience equivalent to "1" or "2" above. Undergraduate education above the high school level may be substituted for the community liaison, community organization or community relations experience, but not for the two years of broad administrative or policy-making experience described in "1" above, at the rate of 30 semester credits from an accredited college or university (as described above) for each year of experience, up to a maximum of 4 years. Graduate education beyond the baccalaureate degree may be substituted for the community liaison, community organization or community relations experience, but not for the two years of broad administrative or policy-making experience described in "1" above, on the basis of 30 graduate credits from an accredited college or university (as described above) for each year of experience, up to a maximum of 2 years. However, all candidates must possess a four-year high school diploma or its educational equivalent approved by a State's Department of Education or a recognized accrediting organization and two years of full-time experience in a broad administrative or policy-making capacity with responsibilities as described in "1" above.