Director of Travel Services

About the role

The Office of the District Attorney, Bronx County ("BXDA") is charged with the twin goals of ensuring public safety and striving for equal justice for the over 1.4 million members of the Bronx County community. By "Pursuing Justice with Integrity," the BXDA places a focus on assistance for crime victims while simultaneously ensuring fairness to defendants.

BXDA seeks an experienced and strategic leader to serve as the Director of Travel Services. Reporting to senior leadership, the Director will oversee all domestic and international travel operations for employees, victims, and witnesses, while ensuring compliance with applicable policies, financial regulations, and operational standards. This position is responsible for providing strategic oversight of travel planning, vendor management, fiscal accountability, policy implementation, and traveler support services.

Specific duties will include, but are not limited to, the following

• Direct and oversee all aspects of domestic and international travel for employees, victims, and witnesses, including air, rail, lodging, ground transportation, and itinerary management.
• Develop, implement, and continuously enhance travel policies, procedures, and operational standards to ensure efficient, cost-effective, and compliant travel services.
• Serve as the Office's subject matter expert on travel regulations, maintaining comprehensive knowledge of and ensuring compliance with the New York City Office of the Comptroller's directives governing travel and related expenditures, including Comptroller's Directive 6.
• Interpret and provide guidance on Comptroller directives, reimbursement requirements, allowable travel expenses, procurement standards, documentation requirements, and internal controls.
• Establish, manage, and evaluate relationships with travel vendors, service providers, and contracted partners to ensure quality service, compliance, and fiscal responsibility.
• Review and approve travel requests and expenditures to ensure alignment with organizational priorities, budgetary constraints, and applicable regulations.
• Oversee emergency travel situations, last-minute travel requests, itinerary changes, cancellations, and other high-priority matters requiring executive-level decision-making.
• Provide strategic leadership in resolving complex traveler issues, disruptions, delays, and unforeseen circumstances affecting official business travel.
• Collaborate with Finance, Procurement, and other internal stakeholders to ensure proper reconciliation of travel expenses, accurate financial reporting, and adherence to established fiscal controls.
• Monitor travel expenditures, analyze spending trends, and develop recommendations to improve operational efficiency, traveler experience, and cost management.
• Direct the collection, review, and maintenance of travel records, receipts, supporting documentation, and reimbursement materials to ensure audit readiness and regulatory compliance.
• Conduct periodic reviews of travel practices and internal controls to ensure adherence to Bronx District Attorney's Office policies and New York City Comptroller requirements.
• Develop and deliver training and guidance to employees and managers regarding travel policies, procedures, and compliance obligations.
• Supervise and mentor travel services staff, establishing performance expectations, promoting professional development, and fostering a culture of accountability and customer service excellence.
• Prepare and present travel analytics, expenditure reports, consolidated credit card statements, compliance reviews, and executive summaries to senior leadership and Finance.
• Lead strategic initiatives, process improvements, and travel-related technology enhancements designed to improve service delivery and operational effectiveness.
• Additional duties as assigned.

Preferred Qualifications and Skills

• A baccalaureate degree from an accredited college and at least eight (8) years of progressively responsible experience in travel management, operations, finance, procurement, or administrative services, including responsibility for policy implementation, regulatory compliance, and fiscal oversight. At least three (3) years of this experience must have been in a managerial or supervisory capacity overseeing staff, projects, or operational functions.
• Extensive knowledge of New York City Office of the Comptroller directives, policies, and regulations related to official travel, reimbursements, procurement, and financial controls, including Comptroller's Directive 6.
• Demonstrated experience managing complex travel operations within a government, public-sector, or similarly regulated environment.
• Strong leadership, vendor management, budgeting, and project management skills.
• Experience developing and implementing policies, procedures, and internal controls.
• Exceptional analytical, communication, and stakeholder management abilities.
• Ability to interpret and apply complex regulatory requirements while providing clear guidance to leadership and staff.

Qualifications & Requirements

• A baccalaureate degree from an accredited college and four years of satisfactory, full-time progressively responsible clerical/administrative experience requiring independent decision-making concerning program management or planning, allocation for resources and the scheduling and assignment of work, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity. The supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty; or
• An associate degree or 60 semester credits from an accredited college and five years of satisfactory, full-time progressively responsible experience as described in "1" above, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity. The supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty; or
• A four-year high school diploma or its educational equivalent and six years of satisfactory, full-time progressively responsible experience as described in "1" above, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity. The supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty; or
• Education and/or experience equivalent to "1", "2" or "3" above. However, all candidates must possess the 18 months of administrative, managerial, executive or supervisory experience as described in "1", "2" or "3" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the administrative, managerial, executive or supervisory experience described in "1", "2" or "3" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years.