Director of Warehouse Operations

Mission Statement

We are Black Rifle Coffee Company, a veteran-founded company serving premium, fresh-roasted coffee to people who love America. We have a love for coffee, dogs, the outdoors, America, and most importantly, our customers! We are more than a product and more than a company; we are a culture. A culture full of motivated people who roll up their sleeves and get the job done with integrity, love, innovation, and radical transparency. Join us as we take action on our commitment to provide quality coffee and give back to the veteran and first responder communities and those who support it.

Job Summary

The Director of Warehouse Operations is responsible for the end-to-end performance, execution, and governance of all third-party logistics (3PL) partners, including warehousing, fulfillment, transportation support, and inventory management. This role ensures outsourced operations deliver against service, cost, quality, and compliance expectations while maintaining strong operational discipline and data integrity across the network.

This leader serves as the primary owner of 3PL execution, acting as the bridge between physical warehouse operations, system data, financial accuracy, and customer service outcomes. Success in this role requires strong operational leadership, deep understanding of warehouse and inventory processes, and the ability to enforce standards with external partners.

Key Responsibilities

3PL Performance & Vendor Management

• Own day-to-day and strategic performance of all 3PL partners across warehousing and fulfillment operations
• Establish, track, and standardize KPIs across all 3PL sites, including service levels, cost performance, inventory accuracy, and productivity
• Lead regular performance reviews, audits, and business reviews with 3PL leadership
• Ensure compliance with contractual obligations and SLAs; drive corrective actions when performance falls short
• Serve as the primary escalation point for operational, service, or execution issues impacting customers or inventory integrity

Inventory Management & Control

• Ensure accurate, timely, and consistent inventory execution across all 3PL-operated facilities
• Oversee and enforce cycle count programs, physical inventories, reconciliation processes, and variance investigation standards
• Drive root-cause analysis and corrective action for inventory discrepancies, shrink, damage, and loss
• Monitor inventory health, including aging, excess, damaged inventory, and disposition processes
• Partner closely with Planning and Finance to validate inventory levels, resolve discrepancies, and support financial close and audit readiness
• Improve inventory visibility, traceability, and system integrity across WMS, ERP, and reporting platforms

Operational Execution & Standardization

• Drive standardization of operating procedures, reporting, and workflows across all 3PL sites
• Ensure consistent execution of inbounding, storage, picking, packing, and shipping processes
• Lead root-cause analysis for operational failures and service defects and ensure timely corrective action
• Support capacity planning, peak readiness, and contingency planning in partnership with Transportation and Planning teams

Data, Systems & Reporting

• Ensure accuracy and integrity of operational and inventory data provided by 3PL partners
• Validate WMS and TMS outputs, reporting, and interfaces with internal systems
• Establish clear, executive-ready dashboards and reporting that highlight performance trends, risks, and unresolved issues
• Reduce reliance on manual workarounds and inconsistent reporting practices across the network

Cross-Functional Collaboration

• Partner with Supply Chain Planning, Transportation, Customer Service, Finance, and Distribution teams to align on inventory flow, service expectations, and operational priorities
• Translate operational realities into clear insights and recommendations for senior leadership
• Ensure alignment between physical execution, system data, and customer-facing commitments

Continuous Improvement

• Lead initiatives focused on improving service levels, cost efficiency, throughput, and operational discipline
• Drive improvements in warehouse execution, inventory accuracy, and process compliance
• Advance operational maturity through stronger governance, standard work, and accountability across 3PL partners
• Promote a culture of ownership, transparency, and continuous improvement

Key Performance Indicators

Operational KPIs

• Order accuracy and on-time shipment performance
• Cost per order / cost per unit shipped
• Productivity and throughput metrics
• Dock-to-stock and cycle time performance

Inventory & Compliance KPIs

• Inventory accuracy and reconciliation performance
• Cycle count compliance and variance resolution time
• Shrink and loss rates
• Inventory aging and disposition cycle time
• Audit results and corrective action closure rate

Qualifications

• Bachelor's degree in Supply Chain, Operations, Business, or related field
• 8-12+ years of experience in distribution, logistics, or 3PL management
• Proven experience managing outsourced warehousing or multi-site logistics networks
• Strong understanding of warehouse operations, inventory control processes, and WMS/ERP systems
• Demonstrated ability to hold external partners accountable to performance standards
• Strong analytical, communication, and leadership skills
• Willingness to travel regularly to 3PL sites